Job Title: Telecaller

Location: Yemmiganur

Position Type: Full-time

Are you a proficient communicator with a knack for building rapport over the phone? Do you thrive in a dynamic environment where your communication skills are the key to success? If so, we have an exciting opportunity for you as a Telecaller in Yemmiganur!

About Us:

We are a leading [industry/sector] company committed to [brief description of the company's mission/goals]. Our team is dedicated to providing exceptional [products/services] to our valued customers. As we continue to expand our operations, we are seeking talented individuals to join our team and contribute to our ongoing success.

Job Description:

As a Telecaller, you will be an integral part of our sales and customer service team, responsible for contacting potential customers to promote our products/services and maintain positive relationships with existing clients. Your primary duties and responsibilities will include:

1. Outbound Calls: Initiating outbound calls to prospective customers from provided leads or databases, effectively articulating the features and benefits of our products/services, and persuading them to make a purchase or schedule appointments.
2. Customer Relationship Management: Building and maintaining strong, long-lasting customer relationships through regular follow-up calls, addressing their inquiries or concerns, and providing relevant information about our offerings to ensure customer satisfaction and retention.
3. Achieving Sales Targets: Meeting or exceeding weekly/monthly sales targets by effectively communicating product/service offerings, identifying customer needs, and closing sales deals through persuasive communication and negotiation skills.
4. Data Entry and Reporting: Accurately entering customer information, feedback, and sales data into the CRM system, generating reports on sales activities, conversion rates, and customer feedback for management review and decision-making purposes.
5. Product Knowledge: Continuously update your knowledge of our products/services, pricing, promotions, and industry trends to effectively address customer inquiries, overcome objections, and position our offerings competitively in the market.
6. Team Collaboration: Collaborating with the sales and marketing team members to develop and implement strategies for lead generation, customer acquisition, and sales growth, contributing innovative ideas and suggestions to enhance overall team performance.

Requirements:

• Education: Minimum qualification of 10th grade (high school) to a Graduate degree in any discipline.
• Experience: A minimum of 3 years of proven experience in telemarketing, tele-sales, or customer service roles, preferably in a similar industry/sector.
• Communication Skills: Excellent communication skills in [languages required], with a clear and pleasant telephone voice, ability to engage customers effectively, active listening skills, and proficiency in handling objections and rebuttals.
• Sales Acumen: Strong sales acumen with a demonstrated track record of meeting or exceeding sales targets, ability to identify sales opportunities, negotiate terms, and close deals successfully.
• Computer Literacy: Proficiency in basic computer applications such as MS Office (Word, Excel, Outlook) and familiarity with CRM software for data entry and reporting purposes.
• Interpersonal Skills: Exceptional interpersonal skills, including empathy, patience, and a customer-centric approach, with the ability to build rapport and establish trust with diverse customer groups.
• Flexibility: Willingness to work flexible hours, including evenings and weekends, as per business requirements, and adaptability to changing priorities and work environments.

Apply Now:

If you are passionate about sales, possess excellent communication skills, and meet the above requirements, we encourage you to click on the "Apply For Job" button below and submit your updated resume along with a cover letter outlining your suitability for the role. Join us in our mission to deliver exceptional value to our customers and grow your career in a dynamic and supportive work environment!