Position Telecaller

Are you an excellent communicator with a passion for connecting with people? Do you thrive in a dynamic environment where every conversation is an opportunity? If so, we have an exciting opportunity for you to join our team as a Telecaller in Varanasi. We are seeking enthusiastic individuals who possess strong communication skills and a customer-centric approach to join our growing team.

Job Description:

As a Telecaller, you will be the first point of contact for our customers, providing them with information about our products and services, resolving their queries, and ensuring a positive experience. Your primary responsibilities will include:

1. Outbound and Inbound Calls: Conducting outbound calls to prospective customers to introduce our products/services and generate leads. Handling inbound calls from existing customers to address their queries, assist, and ensure customer satisfaction.
2. Customer Relationship Management: Building and maintaining strong relationships with customers by understanding their needs, addressing their concerns, and providing personalized assistance.
3. Product Knowledge: Acquiring in-depth knowledge about our products and services to effectively communicate features, benefits, and pricing to customers.
4. Sales Support: Assisting the sales team by scheduling appointments, following up on leads, and providing administrative support to ensure smooth sales operations.
5. Data Management: Accurately recording customer information, interactions, and transactions in the database. Maintaining confidentiality and adhering to data protection policies.
6. Target Achievement: Meeting and exceeding daily/weekly/monthly targets for call volume, lead generation, and customer satisfaction.

Qualifications:

• Education: Minimum qualification of 12th grade (High School) to Graduate.
• Experience: At least 1 year of experience in a similar role, preferably in a customer service or telesales environment.
• Age: Candidates must be between 18 to 40 years old.
• Gender: Open to all genders - male and female candidates are encouraged to apply.

Skills and Competencies:

• Excellent Communication: Strong verbal communication skills in Hindi and/or English. Ability to articulate information clearly and persuasively over the phone.
• Customer Focus: A customer-centric approach with a genuine desire to help and support customers. Ability to empathize with customers and provide solutions to their problems.
• Interpersonal Skills: Good interpersonal skills with the ability to build rapport and trust with customers. Confidence in engaging in conversations and overcoming objections.
• Adaptability: Flexibility to adapt to changing business requirements and customer needs. Willingness to learn and adapt to new processes and technologies.
• Time Management: Effective time management skills with the ability to prioritize tasks and manage workload efficiently.

Apply Now:

If you are ready to take on this exciting opportunity and embark on a rewarding career journey with us, click on the "Apply For Job" button below. Join us in making a difference by delivering exceptional customer experiences and driving business growth.

Note: We are an equal-opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status