Position: Telecaller

Are you a dynamic individual with excellent communication skills and a passion for customer service? We are seeking a talented Telecaller to join our team in Tumakuru. As a Telecaller, you will play a crucial role in our organization by connecting with customers over the phone and delivering exceptional service. This is an exciting opportunity for individuals looking to grow their careers in the field of telecalling while contributing to the success of our company.

Responsibilities:

1. Customer Engagement: Engage with customers over the phone in a friendly and professional manner. Build rapport and establish positive relationships with customers to understand their needs effectively.
2. Outbound Calls: Make outbound calls to potential customers to introduce our products/services, explain features and benefits, and persuade them to make a purchase or take the desired action.
3. Inbound Calls: Handle inbound calls from existing and potential customers. Address their inquiries, provide accurate information about products/services, and resolve any issues or concerns promptly.
4. Lead Generation: Generate leads through outbound calling efforts. Identify potential customers who may be interested in our offerings and gather relevant information for follow-up by the sales team.
5. Follow-up: Follow up with customers who have shown interest in our products/services but have not yet made a purchase. Maintain regular communication to nurture leads and facilitate conversions.
6. Data Management: Maintain accurate records of customer interactions, including details of inquiries, feedback, and outcomes. Update customer information in the database regularly to ensure data integrity.
7. Achievement of Targets: Meet or exceed predefined targets for call volumes, sales conversions, and customer satisfaction metrics. Strive to continuously improve performance and contribute to the overall success of the telecalling team.

Requirements:

1. Education: Minimum qualification of 10th grade (SSLC) is required. However, candidates with higher educational qualifications up to graduation are preferred.
2. Experience: A minimum of 3 years of experience in telecalling or a related field is mandatory. Candidates with prior experience in customer service, telemarketing, or sales will be given preference.
3. Communication Skills: Excellent verbal communication skills in Kannada and proficiency in English or Hindi are essential. The ability to articulate information clearly and persuasively over the phone is crucial for success in this role.
4. Interpersonal Skills: Strong interpersonal skills with a customer-centric approach. Must be empathetic, patient, and courteous while interacting with customers to ensure a positive experience.
5. Adaptability: Ability to adapt to changing situations and handle challenging customer interactions effectively. Must be resilient and able to maintain composure under pressure.
6. Computer Proficiency: Basic computer skills are required for data entry and using CRM software. Knowledge of MS Office applications and familiarity with call center technology is an advantage.

How to Apply:

Ready to take the next step in your telecalling career? Click on the "Apply For Job" button below to submit your application. We look forward to reviewing your qualifications and considering you for this exciting opportunity. Join us in delivering exceptional service and making a difference in the lives of our customers!