Position  Telecaller

Location: Tiruvarur, Tamil Nadu

Are you a dynamic individual with a passion for communication and customer service? Are you looking for an opportunity to utilize your skills in a vibrant and fast-paced environment? If so, we have the perfect role for you! Join our team as a Telecaller and become an integral part of our mission to provide exceptional service to our valued customers.

Job Description:

As a Telecaller, you will be responsible for reaching out to potential customers over the phone to promote our products/services, generating sales leads, and providing information to existing customers. Your primary goal will be to engage customers, build rapport, and ensure a positive experience with every interaction.

Key Responsibilities:

1. Outbound Calling: Place outbound calls to prospective customers from our database or leads provided by the company. Introduce our products/services, explain their benefits, and persuade potential customers to make a purchase or schedule a meeting with our sales team.
2. Customer Follow-Up: Follow up with existing customers to ensure satisfaction, address any concerns or queries they may have, and promote additional products/services as appropriate. Maintain a courteous and professional demeanor at all times.
3. Data Entry and Record Keeping: Accurately record details of every interaction in the database. Maintain updated records of customer information, feedback, and sales outcomes. Ensure confidentiality and integrity of customer data.
4. Achieve Sales Targets: Work towards achieving individual and team sales targets set by the company. Proactively identify opportunities for upselling or cross-selling to maximize revenue.
5. Product Knowledge: Develop a deep understanding of our products/services, pricing, features, and benefits. Stay updated on any changes or enhancements to our offerings.
6. Adhere to Policies and Procedures: Adhere to company policies, procedures, and guidelines related to telecalling, sales, and customer service. Maintain compliance with relevant regulations.

Qualifications:

• Education: Minimum qualification of 12th grade (Higher Secondary) is required. Graduates are preferred.
• Experience: At least 1 year of experience in a similar role, preferably in sales or customer service.
• Age: Candidates must be between 18 years to 40 years of age.
• Gender: Both male and female candidates are encouraged to apply.

Skills and Competencies:

• Excellent communication skills in both English and Tamil.
• Strong persuasion and negotiation abilities.
• Customer-centric approach with a focus on building relationships.
• Good listening skills and attention to detail.
• Ability to work independently as well as part of a team.
• Proficiency in basic computer applications such as MS Office and CRM software.

How to Apply:

If you are ready to take on this exciting opportunity and contribute to our success, click on the "Apply For Job" button below to submit your application. Join us in delivering outstanding service and making a difference in the lives of our customers!

Note: We are an equal-opportunity employer and welcome applications from candidates of all backgrounds.