Join Our Team as a Telecaller in Tirupathur

Position Overview: We are seeking dynamic individuals to join our team as Telecallers in Tirupathur. As a Telecaller, you will play a crucial role in our organization's success by effectively communicating with customers over the phone. This position offers an exciting opportunity for individuals who possess excellent communication skills, a passion for customer service, and a drive to achieve targets.

Responsibilities:

1. Customer Interaction: Engage with customers over the phone professionally and courteously to understand their requirements, address queries, and provide solutions.
2. Outbound Calls: Make outbound calls to prospective customers to promote our products/services, generate leads, and schedule appointments for sales representatives.
3. Follow-Up: Conduct follow-up calls to existing customers to ensure customer satisfaction, gather feedback, and upsell additional products/services.
4. Database Management: Maintain accurate records of customer interactions, update customer databases, and ensure all information is up-to-date.
5. Target Achievement: Meet and exceed daily, weekly, and monthly targets for call volume, lead generation, and conversion rates.
6. Product Knowledge: Stay updated on our products/services and effectively communicate their features, benefits, and pricing to customers.
7. Problem Resolution: Address customer complaints and concerns promptly, escalate issues when necessary, and ensure timely resolution.
8. Team Collaboration: Collaborate effectively with colleagues from sales, marketing, and other departments to achieve common goals and objectives.

Qualifications:

1. Education: The minimum educational qualification required is 12th grade (Higher Secondary) to Graduate.
2. Experience: A minimum of 1 year of experience in a similar role is preferred.
3. Age: Candidates must be between 18 years to 40 years of age.
4. Gender: This position is open to individuals of all genders – male and female candidates are encouraged to apply.

Skills and Abilities:

1. Excellent verbal communication skills in both English and [local language], with a clear and articulate phone manner.
2. Strong interpersonal skills and the ability to build rapport with customers.
3. Good listening skills and the ability to understand customer needs effectively.
4. Goal-oriented mindset with a proven track record of achieving targets.
5. Basic computer skills and familiarity with CRM software is an advantage.
6. Ability to work well under pressure and adapt to a fast-paced environment.
7. Positive attitude, resilience, and a willingness to learn and grow.

Why Join Us:

1. Career Growth: We provide opportunities for career advancement and professional development through ongoing training and mentorship programs.
2. Competitive Compensation: We offer a competitive salary package with performance-based incentives and rewards for top performers.
3. Dynamic Work Environment: Join a vibrant and supportive team where your contributions are valued and recognized.
4. Impactful Work: Make a meaningful impact by helping customers find solutions to their needs and contributing to the success of our organization.

If you are ready to embark on an exciting career journey as a Telecaller in Tirupathur, we invite you to apply now by clicking on the "Apply For Job" button below. Join us and be part of our team as we strive for excellence in customer service and satisfaction.