Job Description: Telecaller

Are you a persuasive communicator with a knack for building rapport over the phone? Are you driven by targets and motivated by the thrill of closing deals? If so, we have an exciting opportunity for you as a Telecaller in Tinsukia.

Position Overview:

As a Telecaller, you will be an integral part of our sales team, responsible for reaching out to potential customers via telephone to promote our products/services, answer their queries, and ultimately secure sales or appointments. Your primary objective will be to drive revenue growth through effective communication and relationship-building skills.

Key Responsibilities:

1. Outbound Calls: Initiate outbound calls to prospective customers from our database or leads provided, to introduce our products/services and persuade them to make a purchase or set up appointments.
2. Customer Engagement: Engage with customers in a friendly and professional manner, actively listening to their needs and addressing any concerns or questions they may have regarding our offerings.
3. Product Knowledge: Possess a thorough understanding of our products/services, including features, benefits, and pricing, to effectively communicate their value proposition to customers.
4. Sales Targets: Meet or exceed monthly sales targets by effectively converting leads into sales and maintaining a high level of productivity and performance.
5. Follow-up: Conduct timely follow-ups with potential customers who have shown interest but have not yet made a purchase, nurturing leads through the sales pipeline until closure.
6. Database Management: Maintain accurate records of interactions with customers, including details of conversations, inquiries, and sales transactions, using our CRM software.
7. Feedback: Provide feedback to the sales team and management regarding customer preferences, market trends, and product performance to continuously improve our sales strategies and offerings.

Qualifications:

• Education: Minimum qualification of 10th grade to Graduate. A higher degree in any field is an advantage but not mandatory.
• Experience: At least 3 years of prior experience in telesales or a similar role, preferably in the retail or service industry. A proven track record of meeting or exceeding sales targets is highly desirable.
• Communication Skills: Excellent verbal communication skills in both English and the local language (mention specific local language if applicable), with the ability to articulate product features and benefits persuasively.
• Interpersonal Skills: Strong interpersonal skills with the ability to build rapport quickly, handle objections gracefully, and maintain professionalism in all customer interactions.
• Persistence: Demonstrated resilience and persistence in pursuing sales opportunities, with a proactive and determined attitude towards achieving targets.
• Tech Savvy: Proficiency in basic computer skills and familiarity with CRM software for maintaining customer records and tracking sales progress.

If you possess the drive, ambition, and skills required to excel in this role, we encourage you to apply now by clicking on the "Apply For Job" button below. Join our dynamic team and embark on a rewarding career in sales with ample opportunities for growth and success. We look forward to welcoming you onboard!