Position Telecaller

Location: Thoubal

Are you a charismatic communicator with a knack for building rapport over the phone? Do you thrive in a fast-paced environment where every call is an opportunity? If so, we have an exciting opportunity for you! Join our dynamic team as a Telecaller and embark on a journey where your communication skills drive success.

Job Description:

As a Telecaller, you will be at the forefront of our customer interaction efforts. Your primary responsibility will be to make outbound calls to prospective customers to generate sales leads or set appointments. You will also handle inbound calls, address inquiries, resolve issues, and provide exceptional customer service. Your role will be pivotal in maintaining and enhancing customer satisfaction.

Key Responsibilities:

1. Outbound Calling: Initiate outbound calls to potential customers from provided leads or databases. Present our products/services persuasively to secure sales appointments or generate leads for the sales team.
2. Inbound Call Handling: Receive incoming calls from customers, address their queries, provide information about products/services, and resolve issues effectively and efficiently.
3. Customer Relationship Management: Build and maintain strong relationships with customers by delivering excellent service and understanding their needs and preferences.
4. Data Management: Accurately record and update customer information, interactions, and transactions in the CRM system.
5. Achievement of Targets: Meet and exceed daily, weekly, and monthly targets for call volume, sales leads, and appointment setting.
6. Quality Assurance: Ensure adherence to quality standards in communication, maintaining professionalism, and following company policies and procedures.
7. Continuous Improvement: Actively seek feedback, participate in training sessions, and implement learning to enhance performance and achieve personal and team goals.

Qualifications:Thoubal

• Education: Minimum 12th grade to Graduate.
• Experience: At least 1 year of experience in telecalling or customer service roles.
• Age: 18 years to 40 years.
• Gender: Male and female candidates are welcome to apply.

Skills and Attributes:

• Excellent verbal communication skills in English and local languages.
• Strong interpersonal skills with the ability to build rapport quickly.
• Good listening skills and empathy towards customers' concerns.
• Resilience and persistence to handle rejection and pressure.
• Basic computer proficiency and familiarity with CRM software.
• Goal-oriented mindset with a drive to achieve targets.
• Adaptability to dynamic work environments and willingness to learn.

Why Join Us:

• Opportunity to work in a dynamic and supportive environment.
• Competitive salary with attractive incentives and bonuses.
• Comprehensive training and development programs to enhance skills.
• Growth opportunities within the organization are based on performance.
• Fun and vibrant workplace culture with supportive teammates.

If you are ready to take your communication skills to the next level and embark on a rewarding career journey, click on the "Apply For Job" button now! Join us in shaping exceptional customer experiences and driving business success. We look forward to welcoming you to our team!