Position: Telecaller

Job Description:

Are you a dynamic individual with excellent communication skills? Are you passionate about interacting with people and providing them with outstanding service? If yes, then we have an exciting opportunity for you as a Telecaller in Thanjavur!

As a Telecaller, you will be the forefront of our organization, responsible for engaging with potential customers over the phone. Your primary objective will be to promote our products/services, answer inquiries, and address customer concerns professionally and courteously.

Key Responsibilities:

1. Outbound Calls: Initiate outbound calls to prospective customers from provided leads or databases. Present our products/services persuasively, aiming to secure sales or appointments.
2. Customer Engagement: Handle inbound calls promptly and efficiently. Listen attentively to customer inquiries, provide accurate information, and resolve issues or complaints effectively to ensure customer satisfaction.
3. Product Knowledge: Develop a deep understanding of our products/services to effectively communicate their features, benefits, and unique selling points to potential customers.
4. Sales Targets: Meet or exceed daily, weekly, and monthly sales targets. Demonstrate resilience and determination in achieving sales goals while maintaining high-quality customer interactions.
5. Documentation: Maintain accurate and detailed records of all customer interactions, including inquiries, feedback, and sales transactions, using our CRM system.
6. Follow-up: Conduct follow-up calls to nurture leads, build relationships with potential customers, and facilitate the sales process through effective communication and persuasion techniques.
7. Team Collaboration: Collaborate effectively with team members, including sales executives and managers, to share insights, best practices, and strategies for maximizing sales and customer satisfaction.

Requirements:

• Education: Minimum qualification of 12th grade (Higher Secondary) to Graduate in any discipline.
• Experience: At least 1 year of experience in telecalling or customer service role, preferably in a sales-driven environment.
• Age: Candidates must be between 18 years to 40 years old.
• Gender: Open to candidates of all genders – male, female, and others – who possess the required skills and qualifications.
• Communication Skills: Exceptional verbal communication skills in the local language (Tamil) and proficiency in English or other languages will be an advantage.
• Interpersonal Skills: Ability to build rapport quickly, empathize with customers, and handle objections professionally.
• Computer Literacy: Basic knowledge of computer applications and familiarity with CRM software for data entry and management.
• Resilience: Demonstrated resilience, perseverance, and a positive attitude, particularly in handling rejection and overcoming obstacles.
• Ethical Conduct: Uphold high standards of integrity, honesty, and ethical conduct in all interactions with customers and colleagues.

Why Join Us:

• Opportunity for Growth: We offer a supportive environment where you can enhance your skills, grow professionally, and advance your career in sales and customer service.
• Attractive Incentives: Competitive salary package with attractive incentives, bonuses, and rewards based on performance and achievement of sales targets.
• Training and Development: We provide comprehensive training programs to equip you with the knowledge, skills, and tools needed to succeed in your role.
• Positive Work Environment: Join a dynamic team of professionals who are passionate about delivering exceptional customer experiences and making a positive impact in the community.

If you are enthusiastic, goal-oriented, and eager to embark on a rewarding career journey as a Telecaller in Thanjavur, we encourage you to apply now! Click on the "Apply For Job" button to submit your application and take the first step towards joining our team. We look forward to welcoming you aboard!