Position Telecaller

Are you an excellent communicator with a knack for building rapport over the phone? Do you thrive in dynamic environments where your persuasion skills can make a significant impact? If so, we have an exciting opportunity for you to join our team as a Telecaller.

Job Overview:

As a Telecaller, you will be an integral part of our sales and customer service team. Your primary responsibility will be to engage with potential customers over the phone to promote our products/services, answer their queries, and persuade them to take desired actions. Your performance will directly contribute to our company's growth and success.

Key Responsibilities:

1. Outbound Calls: Initiate outgoing calls to potential customers from provided leads or databases. Introduce our products/services, explain their benefits, and effectively address any concerns or objections.
2. Customer Engagement: Build and maintain positive relationships with customers through attentive and courteous communication. Listen actively to their needs and provide appropriate solutions or information.
3. Sales Conversion: Utilize persuasive selling techniques to convert leads into sales or appointments. Meet or exceed assigned sales targets and quotas while maintaining high-quality customer interactions.
4. Data Management: Accurately record and update customer information, interactions, and transactions in the company database or CRM system. Ensure data integrity and confidentiality at all times.
5. Follow-Up: Conduct follow-up calls to nurture leads, resolve issues, and gather feedback. Keep customers informed about new products, promotions, or updates.
6. Team Collaboration: Collaborate effectively with colleagues from sales, marketing, and customer support departments to achieve common goals. Share insights, best practices, and feedback to continuously improve team performance.

Requirements:

• Education: Minimum qualification of 12th grade (High School Diploma) to Graduate level.
• Experience: At least 1 year of experience in telecalling, telemarketing, or a related field.
• Age: Candidates must be between 18 to 40 years old.
• Gender: Open to all genders – male, female, and others.
• Communication Skills: Excellent verbal communication skills in [mention language(s) if necessary]. Ability to articulate ideas clearly and persuasively.
• Interpersonal Skills: Strong interpersonal skills with a customer-centric approach. Empathy, patience, and resilience are essential traits.
• Sales Acumen: Basic understanding of sales principles and techniques. Ability to identify customer needs and influence purchase decisions.
• Tech Savvy: Comfortable using computers, CRM software, and other digital tools. Basic knowledge of MS Office suite (Word, Excel, Outlook).
• Adaptability: Willingness to adapt to changing environments, processes, and priorities. Ability to work under pressure and meet tight deadlines.
• Ethical Conduct: Commitment to honesty, integrity, and professionalism in all interactions.

Why Join Us:

• Career Growth: Opportunity to grow and advance within the company based on performance and merit.
• Training & Support: Comprehensive training programs and ongoing support to enhance your skills and knowledge.
• Rewarding Environment: Competitive salary package with attractive incentives and rewards for top performers.
• Work-Life Balance: Flexible working hours with the option for remote work in certain cases.
• Team Spirit: Fun and collaborative work culture with regular team events and activities.

If you are ready to take your career to the next level and make a real difference, click on the "Apply For Job" button below and submit your application today! Join us in shaping the future of our company and delivering exceptional experiences to our customers. We look forward to welcoming you to our team!