Position Telecaller

Location: Suri

Job Type: Full-time

Are you a skilled communicator with a knack for building rapport over the phone? Are you looking for a dynamic opportunity to utilize your talents in a fast-paced environment? If so, we have an exciting opportunity for you as a Telecaller in Suri.

About Us:

We are a leading organization dedicated to providing exceptional customer service and support. Our commitment to excellence drives us to seek talented individuals who are passionate about making a difference in the lives of our customers. Join our team and become part of a vibrant, collaborative work culture where your contributions are valued and recognized.

Job Description:

As a Telecaller, you will be responsible for engaging with prospective and existing customers over the phone to promote our products/services, address inquiries, and provide assistance. Your primary objective will be to establish positive relationships with customers and achieve sales targets through effective communication and persuasion techniques.

Key Responsibilities:

1. Outbound Calls: Initiate outbound calls to prospective customers to introduce our products/services and generate interest.
2. Inbound Calls: Handle incoming calls from customers seeking information, assistance, or support regarding our offerings.
3. Customer Engagement: Build rapport with customers by actively listening to their needs, addressing concerns, and providing relevant information professionally and courteously.
4. Sales Targets: Achieve individual and team sales targets by effectively promoting products/services and persuading customers to make purchases.
5. Follow-up: Conduct follow-up calls to existing customers to ensure satisfaction, gather feedback, and promote additional products/services.
6. Data Management: Maintain accurate records of customer interactions, including details of inquiries, feedback, and sales transactions, in the designated CRM system.
7. Product Knowledge: Stay updated on product features, specifications, pricing, and promotional offers to provide accurate information to customers.
8. Team Collaboration: Collaborate with team members and other departments to ensure a seamless customer experience and contribute to overall organizational goals.

Qualifications:

• Education: Minimum qualification of 12th grade (High School Diploma) required. Higher education (graduate degree) preferred but not mandatory.
• Experience: At least 1 year of experience in a similar role, preferably in telesales or customer service.
• Age: Candidates must be between 18 to 40 years old.
• Gender: Open to all genders (male/female).
• Communication Skills: Excellent verbal communication skills with a clear and articulate speaking voice.
• Interpersonal Skills: Strong interpersonal skills with the ability to build rapport and establish positive relationships with customers.
• Sales Acumen: Basic understanding of sales principles and techniques, with a focus on achieving targets.
• Computer Proficiency: Basic computer skills and familiarity with CRM software or similar tools preferred.
• Adaptability: Ability to adapt to changing priorities and work well under pressure in a fast-paced environment.

Apply Now:

If you are enthusiastic, motivated, and ready to take on a new challenge, we encourage you to apply now by clicking on the "Apply For Job" button below. Join us in our mission to deliver exceptional customer experiences and drive business growth. We look forward to welcoming you to our team!

Note: Only shortlisted candidates will be contacted for further evaluation.