Join Our Dynamic Team as a Telecaller in Surat

Are you a skilled communicator with a passion for building relationships over the phone? Do you thrive in a fast-paced environment where every conversation presents an opportunity to make a difference? If so, we invite you to embark on a rewarding career journey as a Telecaller with our esteemed organization in Surat.

Position Overview: As a Telecaller, you will be at the forefront of our customer engagement efforts, connecting with individuals through outbound calls to promote our products/services, address inquiries, and nurture leads. Your role will be instrumental in driving sales, fostering client relationships, and ensuring customer satisfaction.

Key Responsibilities:

1. Outbound Calling: Place calls to prospective customers from provided leads or databases to introduce our offerings and generate interest.
2. Product/Service Promotion: Effectively communicate the features, benefits, and value propositions of our products/services to potential customers, highlighting how they meet their needs.
3. Lead Qualification: Qualify leads by understanding customer requirements, budget, and timeline, and appropriately directing them to the sales team.
4. Customer Relationship Management: Build rapport with customers, address their queries, resolve concerns, and maintain a positive relationship to enhance customer loyalty.
5. Follow-Up: Conduct timely follow-up calls to nurture leads, provide additional information, and facilitate the conversion process.
6. Data Management: Maintain accurate records of interactions, update customer information, and track progress in the CRM system.
7. Achieve Targets: Meet and exceed monthly/quarterly sales targets and KPIs while adhering to quality standards and compliance regulations.
8. Feedback and Improvement: Gather customer feedback, identify areas for improvement, and collaborate with the team to enhance sales strategies and processes.

Qualifications:

• Education: Minimum 10th grade to Graduate.
• Experience: At least 3 years of experience in a similar telecalling or sales role, preferably in the relevant industry.
• Communication Skills: Excellent verbal communication skills in Gujarati and Hindi, with the ability to articulate ideas clearly and persuasively.
• Interpersonal Skills: Strong interpersonal skills to build rapport, empathize with customers, and resolve conflicts effectively.
• Sales Acumen: Demonstrated ability to understand customer needs, identify opportunities, and close deals.
• Tech-Savvy: Proficiency in using CRM software, MS Office Suite, and other relevant tools for efficient call management and data entry.
• Adaptability: Flexibility to adapt to changing priorities, work independently or as part of a team, and thrive in a dynamic environment.
• Positive Attitude: Positive mindset, resilience, and a proactive approach to challenges.
• Ethical Conduct: Commitment to ethical conduct, integrity, and compliance with organizational policies and regulations.

Why Join Us:

• Career Growth: Opportunity for career advancement based on performance and potential.
• Training and Development: Continuous learning and skill enhancement through training programs and mentorship.
• Competitive Compensation: Attractive salary package with performance-based incentives and benefits.
• Supportive Work Environment: Collaborative culture, supportive team members, and a management team committed to your success.

If you are ready to take your telecalling career to new heights and make a meaningful impact, we encourage you to apply now by clicking on the "Apply For Job" button below. Join us in Surat and be part of a dynamic team dedicated to excellence in customer engagement and satisfaction. We look forward to welcoming you aboard