Job  Telecaller

Are you a dynamic individual with excellent communication skills? Are you looking for an opportunity to showcase your talents in a vibrant work environment? Look no further! We are currently seeking enthusiastic individuals to join our team as Telecallers in Sonamura. As a Telecaller, you will play a pivotal role in our organization, contributing to our success through effective communication and customer engagement.

Key Responsibilities:

1. Customer Interaction: Engage with customers over the phone courteously and professionally. Understand their requirements, address their queries, and provide appropriate solutions to ensure customer satisfaction.
2. Outbound Calls: Make outbound calls to prospective customers from provided leads or databases. Present our products/services persuasively, highlighting their benefits and features to generate interest and sales opportunities.
3. Follow-up: Follow up with existing customers to maintain relationships, gather feedback, and promote additional products/services. Ensure timely resolution of customer issues or complaints to uphold our reputation for exceptional customer service.
4. Data Management: Maintain accurate records of interactions, transactions, and customer details in the CRM system. Keep track of leads, follow-up schedules, and sales pipelines to effectively manage and prioritize tasks.
5. Sales Targets: Work towards achieving monthly sales targets and KPIs set by the company. Proactively identify upselling or cross-selling opportunities to maximize revenue and contribute to the growth of the business.
6. Product Knowledge: Acquire in-depth knowledge of our products/services, pricing, and promotional offers. Stay updated on industry trends and competitor offerings to effectively position our offerings in the market.
7. Team Collaboration: Collaborate with colleagues from sales, marketing, and other departments to optimize processes, share best practices, and contribute to a positive work culture.

Qualifications and Skills:

• Education: Minimum of 12th-grade education, although a graduate degree is preferred.
• Experience: At least 1 year of experience in a similar role, preferably in a sales or customer service environment.
• Communication Skills: Excellent verbal communication skills in the local language (mention specific language if applicable) and proficiency in Hindi or English. Ability to articulate ideas clearly and persuasively.
• Interpersonal Skills: Strong interpersonal skills with the ability to build rapport quickly and effectively.
• Sales Acumen: Basic understanding of sales principles and techniques. Experience in telesales or telecalling will be an added advantage.
• Computer Literacy: Basic computer skills with proficiency in MS Office applications and familiarity with CRM software.
• Age: Between 18 to 40 years.
• Gender: Open to all genders - male and female applicants are encouraged to apply.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive training and ongoing support to enhance your skills and knowledge.
• Opportunities for career growth and advancement within the organization.
• A positive and inclusive work culture that values diversity and teamwork.

If you are passionate about sales, possess excellent communication skills, and are eager to take on new challenges, we want to hear from you! Click on the "Apply For Job" button now to submit your application and join our team as a Telecaller in Sonamura. Take the first step towards a rewarding career with us!