Job Description: Telecaller

Are you a dynamic communicator with a passion for engaging with people? Are you seeking a rewarding opportunity where your communication skills can shine? We are looking for talented individuals to join our team as Telecallers in Silvassa. As a Telecaller, you will play a pivotal role in our organization's success by connecting with customers and delivering exceptional service over the phone.

Responsibilities:

1. Customer Engagement: Engage with customers in a friendly and professional manner over the phone. Build rapport, understand their needs, and provide effective solutions to their queries or concerns.
2. Outbound Calling: Initiate outgoing calls to potential customers to promote our products or services. Present information persuasively and convincingly to generate interest and drive sales.
3. Inbound Calls Handling: Answer incoming calls from customers promptly and efficiently. Listen attentively to their inquiries or issues, and provide accurate information or assistance to resolve them effectively.
4. Maintain Records: Keep detailed records of customer interactions, including their inquiries, complaints, or feedback. Update customer databases with relevant information and ensure data accuracy.
5. Follow-Up: Conduct follow-up calls to customers to ensure their satisfaction with our products or services. Address any concerns they may have and provide additional assistance as needed to enhance their experience.
6. Achieve Targets: Meet or exceed monthly targets for call volume, sales, and customer satisfaction. Strive towards achieving individual and team goals to contribute to the overall success of the organization.

Requirements:

1. Education: Minimum qualification of 10th grade (High School) to Graduate level. A solid educational foundation is essential for effective communication and comprehension.
2. Experience: A minimum of 3 years of experience in a similar role is required. Prior experience in telecalling or customer service will be advantageous.
3. Communication Skills: Excellent verbal communication skills in both English and Hindi (or any other regional language). Ability to articulate ideas clearly and concisely over the phone.
4. Customer-Centric: Strong customer service orientation with a genuine desire to assist customers and resolve their issues. Empathetic approach toward understanding customer needs and concerns.
5. Adaptability: Ability to adapt to different customer personalities and situations. Flexibility to handle various types of inquiries and challenges with professionalism and patience.
6. Computer Proficiency: Basic computer skills are required for maintaining records, updating databases, and using communication tools effectively.
7. Team Player: Collaborative attitude towards working with colleagues and contributing to team success. Willingness to support peers and share best practices for continuous improvement.

If you are passionate about customer service and possess the skills and experience required for this role, we invite you to apply now by clicking on the "Apply For Job" button below. Join us in delivering exceptional service and making a positive impact on our customers' lives. We look forward to welcoming you to our team in Silvassa!