Job  Telecaller (Siliguri)

Are you a persuasive communicator with a knack for building rapport over the phone? Do you thrive in dynamic environments where every call presents a new opportunity? If so, we have an exciting opportunity for you! Join our team as a Telecaller in Siliguri and embark on a rewarding journey where your communication skills are valued and your efforts are recognized.

Position Overview: As a Telecaller, you will be at the forefront of our customer engagement efforts. Your primary responsibility will be to initiate outgoing calls to potential customers, introduce them to our products/services, and persuade them to take desired actions. You will play a pivotal role in driving sales, fostering customer relationships, and contributing to the overall success of our organization.

Key Responsibilities:

1. Outbound Calling: Place outbound calls to prospective customers using a provided list or leads generated through marketing efforts.
2. Product/Service Promotion: Introduce our products/services to customers, highlighting key features and benefits to stimulate interest.
3. Sales Pitch: Deliver compelling sales pitches tailored to the needs and preferences of each prospect, aiming to convert leads into customers.
4. Relationship Building: Build rapport and establish a positive relationship with customers by demonstrating empathy, active listening, and understanding of their requirements.
5. Handling Objections: Address customer concerns and objections effectively, providing accurate information and resolving issues to ensure a positive outcome.
6. Lead Management: Maintain accurate records of all interactions in the CRM system, including lead status, follow-up activities, and outcomes.
7. Achieving Targets: Meet or exceed daily, weekly, and monthly targets for call volume, conversion rates, and sales revenue.
8. Continuous Learning: Stay updated on product/service knowledge, sales techniques, and industry trends through training sessions and self-learning initiatives.
9. Team Collaboration: Collaborate with team members, including sales executives and managers, to optimize strategies, share best practices, and contribute to team success.

Qualifications:

• Education: Minimum 12th grade (Higher education preferred).
• Experience: At least 1 year of experience in telecalling or sales roles.
• Age: Between 18 to 40 years.
• Gender: Open to all genders - male and female candidates are encouraged to apply.

Skills and Attributes:

• Excellent communication skills in both English and local languages.
• Persuasive ability with a customer-centric approach.
• Resilience and persistence in handling rejection and objections.
• Good listening skills and the ability to empathize with customers' needs.
• Strong organizational skills with attention to detail.
• Ability to work effectively in a team as well as independently.
• Proficiency in basic computer applications and CRM software.

Why Join Us:

• Career Growth: Opportunity for career advancement based on performance and potential.
• Training and Development: Access to ongoing training programs to enhance your skills and knowledge.
• Positive Work Environment: Supportive team culture that values collaboration, innovation, and integrity.
• Attractive Compensation: Competitive salary package with performance-based incentives.

If you are ready to embark on a challenging yet rewarding career journey as a Telecaller in Siliguri, click on the "Apply For Job" button now and take the first step towards joining our dynamic team. We look forward to welcoming you aboard and empowering you to achieve your professional goals!