Telecaller Jobs In Shillong



Join Our Team as a Telecaller in Shillong:

Are you a dynamic communicator with a knack for persuasion? Are you passionate about customer service and thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our team as a Telecaller in Shillong!

Position Overview:

As a Telecaller, you will be at the forefront of our company's communication efforts. You will be responsible for making outbound calls to prospective customers, introducing them to our products/services, and persuading them to make a purchase or take the desired action. Your role will be instrumental in driving sales and fostering positive relationships with our clientele.

Key Responsibilities:

  1. Outbound Calling: Initiate outgoing calls to potential customers from our database or leads provided. Engage them in meaningful conversations to promote our products/services and generate sales leads.
  2. Product Knowledge: Develop a deep understanding of our offerings to effectively communicate their features, benefits, and value propositions to customers.
  3. Customer Engagement: Build rapport with customers through active listening, empathy, and personalized interactions. Address their queries, concerns, and objections professionally and courteously.
  4. Sales Conversion: Utilize persuasive selling techniques to convert leads into sales. Employ effective closing strategies to seal the deal and achieve sales targets.
  5. Follow-up: Conduct timely follow-ups with prospects who have shown interest but haven't made a purchase yet. Nurture leads through continued communication to facilitate conversion.
  6. Data Management: Maintain accurate records of all calls, interactions, and sales opportunities in the CRM system. Update customer information, preferences, and feedback for future reference.
  7. Team Collaboration: Collaborate with colleagues and team members to share best practices, insights, and strategies for improving sales performance collectively.


  • Education: The minimum qualification required is 12th grade, although a graduate degree is preferred.
  • Experience: A minimum of 3 years of experience in telesales or customer service roles is required.
  • Age: Candidates must be between 18 to 40 years old to be eligible for this position.
  • Gender: Both male and female candidates are encouraged to apply.

Skills and Competencies:

  • Excellent communication skills, both verbal and written.
  • Strong persuasion and negotiation abilities.
  • Customer-centric approach with a focus on providing exceptional service.
  • Resilience and persistence in achieving sales targets.
  • Good listening skills and empathy towards customers' needs.
  • Ability to work independently as well as collaboratively in a team environment.
  • Proficiency in using CRM software and basic computer skills.

Why Join Us:

  • Opportunity for Growth: We provide a conducive environment for career advancement and skill development.
  • Attractive Incentives: In addition to a competitive salary, we offer performance-based incentives and bonuses.
  • Supportive Team: Join a dynamic team of professionals who are passionate about achieving success together.
  • Positive Work Culture: Enjoy a positive and inclusive work culture that fosters personal and professional growth.

If you're ready to take on this exciting challenge and embark on a rewarding career journey, apply now by clicking on the "Apply For Job" button below. We look forward to welcoming you to our team!

Contact Information

Pooja Malhotra
Laitumkhrah Main Rd, Nongkynrih, Laitumkhrah, Shillong, Meghalaya 793003