Position Telecaller

Are you a persuasive communicator with a knack for building rapport over the phone? Do you thrive in dynamic environments where every call presents a new opportunity? If so, we have an exciting opportunity for you to join our team as a Telecaller. As a Telecaller, you will be an integral part of our sales and customer service efforts, engaging with potential and existing customers to drive business growth and satisfaction.

Key Responsibilities:

1. Outbound Calls: Place outbound calls to potential customers from our database or leads provided, introducing them to our products/services, and persuading them to take desired actions such as making a purchase, scheduling appointments, or participating in promotional events.
2. Inbound Calls: Handle inbound calls from customers inquiring about our products/services, addressing their queries, providing information, and assisting them with their needs to ensure a positive customer experience.
3. Customer Relationship Management: Build and maintain strong relationships with customers by understanding their needs, addressing concerns or complaints in a timely and empathetic manner, and ensuring their satisfaction with our products/services.
4. Sales Targets: Meet or exceed weekly and monthly sales targets by effectively converting leads into sales through persuasive communication and relationship-building techniques.
5. Data Management: Maintain accurate records of all interactions with customers, including details of inquiries, complaints, or feedback received, using our CRM software system.
6. Product Knowledge: Stay up-to-date with information about our products/services, pricing, promotions, and any changes or updates, to effectively communicate and sell to customers.
7. Team Collaboration: Collaborate with other team members, including sales representatives, supervisors, and managers, to share insights, strategies, and best practices for achieving individual and team goals.

Requirements:

1. Education: Minimum qualification of 12th grade (or equivalent) to a graduate degree in any discipline.
2. Experience: At least 1 year of experience in a telecalling or customer service role, preferably in a sales-oriented environment.
3. Age: Between 18 to 40 years.
4. Gender: Open to all genders - male, female, and others.
5. Communication Skills: Excellent communication skills in the local language (add language if specific to the region) with a clear and pleasant telephone manner. Proficiency in additional languages is a plus.
6. Interpersonal Skills: Strong interpersonal skills with the ability to build rapport quickly, understand customer needs, and adapt communication style accordingly.
7. Resilience: Ability to handle rejection and maintain a positive attitude in a high-pressure, target-driven environment.
8. Tech-Savvy: Basic computer skills and familiarity with CRM software for data entry and management.
9. Availability: Flexible to work in shifts, including evenings and weekends, as per business requirements.

If you are enthusiastic, goal-oriented, and ready to take on the challenge of driving sales and delivering exceptional customer service over the phone, we invite you to apply for the Telecaller position. Click on the "Apply For Job" button now to submit your application and take the first step towards a rewarding career with us. Join our team and embark on a journey of professional growth and success!