Job Telecaller (Sahibganj)

Are you an enthusiastic communicator with a knack for building rapport over the phone? Do you thrive in a dynamic environment where every call presents a new opportunity? If so, we have the perfect role for you as a Telecaller in Sahibganj. Join our team and embark on a rewarding journey where your communication skills will be valued and your potential maximized.

Role Overview:

As a Telecaller, you will be at the forefront of our customer interaction, serving as a vital link between our organization and our valued clientele. Your primary responsibility will be to initiate outgoing calls to potential customers or existing clients to promote our products or services, handle inquiries, resolve issues, and ultimately foster positive relationships. This role demands excellent communication skills, a customer-centric approach, and a drive to achieve set targets.

Key Responsibilities:

1. Outbound Calling: Initiate calls to prospective customers or existing clients to introduce our products or services, elucidate features and benefits, and ultimately persuade them to engage with our offerings.
2. Customer Engagement: Handle incoming calls from customers promptly and courteously, addressing their queries, providing relevant information, and ensuring their satisfaction with our services.
3. Relationship Building: Cultivate strong relationships with customers through effective communication, active listening, and empathy, aiming to enhance customer loyalty and retention.
4. Sales Targets: Work towards achieving predefined sales targets by effectively pitching products or services, identifying upselling or cross-selling opportunities, and converting leads into sales.
5. Data Management: Maintain accurate records of interactions with customers, including details of inquiries, feedback, or complaints, using designated CRM software or databases.
6. Feedback Loop: Gather feedback from customers regarding our products or services, market trends, or areas for improvement, and communicate these insights to relevant departments for continuous enhancement.
7. Adherence to Policies: Ensure compliance with organizational policies and procedures, as well as regulatory guidelines, during all customer interactions.

Requirements:

• Education: Minimum qualification of 12th grade (Higher Secondary) up to Graduate level.
• Experience: At least 1 year of experience in a similar role, preferably in a customer service or sales environment.
• Age: Candidates must be between 18 to 40 years old.
• Gender: Open to individuals of all genders.

Skills and Qualities:

• Excellent verbal communication skills in both English and local languages.
• Strong interpersonal skills and ability to build rapport quickly.
• Good negotiation and persuasion abilities.
• Customer-centric approach with a focus on delivering exceptional service.
• Resilience and ability to handle rejection positively.
• Proficiency in basic computer applications and CRM software.

Why Join Us:

• Opportunity to work in a dynamic and supportive work environment.
• Competitive remuneration package with attractive incentives.
• Continuous learning and development opportunities to enhance your skills.
• A chance to be part of a growing organization committed to excellence and customer satisfaction.

If you are ready to take the next step in your career and embark on a journey filled with exciting challenges and rewarding experiences, apply now by clicking on the "Apply For Job" button below. We look forward to welcoming you to our team of passionate telecalling professionals in Sahibganj!