Job  Telecaller

Are you an enthusiastic communicator with a passion for building connections? Do you thrive in a dynamic environment where every call presents an opportunity? If so, we have an exciting opportunity for you to join our team as a Telecaller. We are seeking individuals who are driven, articulate and possess excellent interpersonal skills to join our Saharanpur-based team.

Job Description:

As a Telecaller, you will be the frontline representative of our company, engaging with potential customers over the phone to promote our products/services and assist with inquiries. Your primary responsibility will be to make outbound calls to prospects, introduce them to our offerings, and persuade them to take action, whether it's making a purchase, scheduling an appointment, or attending an event.

Key Responsibilities:

1. Outbound Calling: Conduct proactive outbound calls to potential customers from provided lists or databases. Introduce company products/services, explain their benefits, and convince prospects to take desired actions.
2. Customer Engagement: Build rapport and establish positive relationships with customers through effective communication. Address their queries, provide relevant information, and offer solutions to meet their needs.
3. Sales Support: Assist the sales team by generating leads, qualifying prospects, and setting up appointments or demonstrations. Collaborate closely with the sales department to achieve targets and contribute to revenue growth.
4. Follow-Up: Conduct follow-up calls to nurture leads, address any concerns, and guide prospects through the sales process. Maintain accurate records of interactions and update the CRM system accordingly.
5. Achieve Targets: Meet or exceed monthly/quarterly targets for call volume, conversion rates, and sales quotas. Take proactive measures to optimize performance and improve results.
6. Market Research: Gather feedback from customers, identify market trends, and relay valuable insights to the management team. Stay informed about industry developments and competitor activities.
7. Professionalism: Uphold the highest standards of professionalism, integrity, and ethical conduct in all interactions with customers and colleagues. Adhere to company policies and guidelines at all times.

Requirements:

• Education: Minimum 12th grade to Graduate level.
• Experience: At least 1 year of relevant experience in telemarketing or customer service roles.
• Age: Between 18 and 40 years.
• Gender: Open to all genders.
• Excellent Communication Skills: Fluent in spoken and written Hindi or English. Additional regional language proficiency is a plus.
• Persuasive Skills: Ability to influence and persuade others effectively. Confidence in presenting product/service information and overcoming objections.
• Customer Focus: Strong customer orientation with a passion for delivering exceptional service and creating positive experiences.
• Tech-Savvy: Proficient in using basic computer applications and CRM software. Comfortable with making calls using telecommunication systems.
• Adaptability: Flexible and adaptable to changing priorities, business needs, and customer requirements.
• Team Player: Collaborative attitude with the ability to work effectively in a team environment.

If you are ready to embark on an exciting journey and make a meaningful impact, we invite you to apply now by clicking on the "Apply For Job" button below. Join us in shaping the future of our company and unlocking endless possibilities in the world of telecommunications. We look forward to welcoming you to our team!