Job Description: Telecaller

Are you a dynamic communicator with a knack for building rapport over the phone? Do you thrive in fast-paced environments where your persuasive skills can shine? If so, we have an exciting opportunity for you to join our team as a Telecaller in Rajsamand! As a Telecaller, you will be an integral part of our sales and customer service team, responsible for initiating contact with potential customers, nurturing relationships, and driving revenue growth through effective communication.

Responsibilities:

1. Outbound Calls: Initiate outgoing calls to prospective customers from provided leads or databases. Introduce our products or services, highlight their features and benefits, and address any questions or concerns potential customers may have.
2. Customer Engagement: Engage with existing customers to upsell products or services, gather feedback, and ensure overall satisfaction. Build and maintain strong relationships with customers through regular follow-ups and personalized interactions.
3. Achieve Sales Targets: Meet or exceed monthly sales targets by effectively communicating product offerings, identifying customer needs, and closing sales opportunities. Utilize persuasive selling techniques to drive conversions and maximize revenue.
4. Lead Generation: Identify and qualify leads through cold calling, prospecting, and networking. Gather relevant information about potential customers' requirements, budget, and timelines to determine their suitability as prospects.
5. Data Management: Maintain accurate records of all customer interactions, including details of conversations, sales, and follow-up activities, using our CRM system. Ensure data integrity and confidentiality by company policies and regulations.
6. Market Research: Stay informed about industry trends, market dynamics, and competitors' offerings. Provide feedback to the sales and marketing teams based on customer insights and market intelligence gathered during interactions.
7. Team Collaboration: Collaborate closely with the sales, marketing, and customer support teams to align strategies, share best practices, and ensure a seamless customer experience across all touchpoints.

Requirements:

• Education: Minimum of a high school diploma (10th) required. Higher education such as a Bachelor's degree is preferred but not mandatory.
• Experience: A minimum of 3 years of experience in a similar role, preferably in sales, telemarketing, or customer service. Proven track record of achieving sales targets and delivering exceptional customer service.
• Communication Skills: Excellent verbal communication skills with a clear and pleasant telephone manner. Ability to articulate product features, benefits, and value propositions persuasively.
• Interpersonal Skills: Strong interpersonal skills with the ability to build rapport quickly and effectively. Empathetic listener who can understand customer needs and address concerns proactively.
• Sales Acumen: Demonstrated ability to identify sales opportunities, overcome objections, and close deals. Familiarity with sales techniques such as consultative selling, objection handling, and relationship building.
• Computer Proficiency: Basic computer skills including familiarity with CRM software, Microsoft Office suite, and internet navigation. Ability to quickly learn and adapt to new technology platforms and tools.
• Organizational Skills: Excellent time management and organizational skills with the ability to prioritize tasks effectively in a high-volume, fast-paced environment.
• Ethical Standards: Commitment to maintaining high ethical standards and integrity in all interactions with customers, colleagues, and stakeholders.

If you are passionate about sales, enjoy engaging with people, and are looking for an opportunity to grow your career in a dynamic industry, we encourage you to apply for the Telecaller position in Rajsamand. Join our team and be part of our journey towards success!