Job Title: Telecaller

Are you an enthusiastic communicator with a knack for engaging people over the phone? We are seeking dynamic individuals to join our team as Telecallers in Rajkot. As a Telecaller, you will play a pivotal role in our organization's success by effectively reaching out to potential customers, nurturing relationships, and driving sales growth. If you have a passion for customer interaction and possess excellent communication skills, we invite you to apply and become a part of our vibrant team.

Key Responsibilities:

1. Outbound Calling: Conduct outgoing calls to prospective customers to generate sales leads, promote products or services, and schedule appointments.
2. Customer Engagement: Build rapport with customers through active listening, understanding their needs, and providing appropriate solutions or information.
3. Lead Management: Maintain accurate records of interactions with customers in the database, update information regularly, and follow up on leads promptly to ensure conversion.
4. Product Knowledge: Stay updated on the features, benefits, and specifications of our products or services to effectively communicate with customers and address their queries.
5. Sales Support: Collaborate with the sales team to facilitate the sales process, provide support in closing deals, and achieve sales targets.
6. Feedback and Reporting: Provide feedback on customer preferences, market trends, and competitor activities to the management team. Prepare daily, weekly, and monthly reports on call metrics, lead conversion rates, and other relevant KPIs.
7. Quality Assurance: Adhere to company policies, guidelines, and standards of professionalism during interactions with customers. Ensure compliance with regulatory requirements and ethical practices.

Requirements:

• Education: Minimum qualification of 10th grade (SSC) to Graduate degree from a recognized institution.
• Experience: A minimum of 3 years of experience in a similar role, preferably in a sales or customer service environment.
• Communication Skills: Excellent verbal communication skills in Gujarati and/or Hindi. Proficiency in English will be an added advantage.
• Interpersonal Skills: Ability to build relationships, empathize with customers, and handle objections effectively.
• Computer Literacy: Basic knowledge of MS Office applications (Word, Excel, Outlook) and familiarity with CRM software for data entry and management.
• Time Management: Strong organizational skills with the ability to prioritize tasks, manage time efficiently, and meet deadlines.
• Resilience: Demonstrated resilience and persistence in achieving targets, overcoming challenges, and handling rejection positively.

Why Join Us:

• Career Growth: Opportunity for career advancement based on performance and merit.
• Training and Development: Access to continuous learning and skill development programs to enhance your capabilities.
• Dynamic Work Environment: Be a part of a dynamic and supportive team that values collaboration, innovation, and personal growth.

How to Apply:

Ready to take the next step in your career? Click on the "Apply For Job" button below to submit your application. We look forward to welcoming talented individuals who are passionate about making a difference and contributing to our success. Join us on this exciting journey and unleash your potential as a Telecaller in Rajkot!