Join Our Dynamic Team as a Telecaller in Rajapalayam!

Are you an enthusiastic communicator with a passion for assisting others? Do you possess excellent verbal skills and thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our team as a Telecaller in Rajapalayam.

Job Title: Telecaller
Location: Rajapalayam
Education: 12th Grade to Graduate
Experience: Minimum 1 year
Age: 18 years to 40 years
Gender: Male/Female
Apply Now: Click on the "Apply For Job" Button

About Us
At our company, we believe in providing exceptional customer service and building lasting relationships with our clients. As a Telecaller, you will play a crucial role in representing our company and ensuring customer satisfaction.

Key Responsibilities:

1. Customer Engagement: Engage with customers over the phone in a professional and friendly manner. Listen to their queries, concerns, and feedback attentively, and provide appropriate solutions and assistance.
2. Outbound Calls: Make outbound calls to prospective customers to introduce our products/services, explain their features and benefits, and persuade them to make a purchase or avail of our services.
3. Inbound Calls: Handle inbound calls from existing customers, address their inquiries, resolve complaints, and provide product/service information as needed.
4. Lead Generation: Identify and qualify potential leads through cold calling, follow-up calls, and database management. Keep accurate records of interactions and lead status in the CRM system.
5. Sales Support: Assist the sales team by scheduling appointments, sending product/service information to prospects, and coordinating follow-up activities to convert leads into sales.
6. Maintain Professionalism: Adhere to company policies, procedures, and scripts while communicating with customers. Ensure confidentiality of customer information and maintain a professional demeanor at all times.
7. Achieve Targets: Meet or exceed monthly sales targets and KPIs set by the management. Continuously strive to improve performance and contribute to the overall success of the team.

Requirements:

1. Educational Qualification: Candidates must have completed at least 12th-grade education. A graduate degree is preferred but not mandatory.
2. Experience: Prior experience in a similar role with a minimum of 1 year is required. Experience in telesales, customer service, or related fields will be an advantage.
3. Communication Skills: Excellent verbal communication skills in English and Tamil are essential. The ability to articulate information clearly and effectively over the phone is crucial.
4. Interpersonal Skills: Strong interpersonal skills with the ability to build rapport and trust with customers. Empathetic listening skills and patience are highly valued.
5. Tech-Savvy: Proficiency in using basic computer applications such as MS Office and familiarity with CRM software is desirable.
6. Flexibility: Willingness to work flexible hours, including evenings and weekends, based on business needs.

Why Join Us?

• Professional Growth: Opportunity for career advancement and skill development through ongoing training and support.
• Attractive Compensation: Competitive salary package with performance-based incentives and bonuses.
• Positive Work Environment: Collaborative team culture with a focus on employee well-being and work-life balance.

If you are ready to embark on an exciting journey with us and contribute to our success, click on the "Apply For Job" button now to submit your application. We look forward to welcoming you to our team!