Join Our Team as a Telecaller in Puri

Are you a dynamic communicator with a passion for customer interaction? Do you thrive in a fast-paced environment where every call is an opportunity to make a difference? If so, we invite you to explore our exciting opportunity for Telecaller positions in Puri.

Job Title: Telecaller Location: Puri Education: 12th to Graduate Experience: Minimum 3 years Age: 18 years to 40 years Gender: Male/Female - Both

As a Telecaller, you will be an integral part of our team, responsible for initiating outbound calls and handling inbound inquiries from prospective and existing customers. Your primary goal will be to foster positive relationships with customers while effectively promoting our products/services and addressing their queries.

Key Responsibilities:

1. Customer Interaction: Engage with customers via telephone calls to promote our products/services, answer inquiries, and provide assistance as needed. Your ability to communicate clearly and persuasively will be crucial in delivering exceptional customer experiences.
2. Sales and Promotion: Utilize persuasive selling techniques to effectively promote our offerings and maximize sales opportunities. You will be responsible for meeting sales targets and contributing to the overall revenue growth of the company.
3. Product Knowledge: Develop a comprehensive understanding of our products/services to effectively address customer inquiries and provide accurate information. Continuous learning and staying updated with product/service updates will be essential.
4. Data Management: Maintain accurate records of customer interactions, including details of inquiries, feedback, and sales transactions. Efficient data management skills will enable you to track progress and identify areas for improvement.
5. Problem Resolution: Proactively identify and resolve customer issues or complaints in a timely and professional manner. Your ability to empathize with customers and offer effective solutions will be instrumental in ensuring customer satisfaction and retention.
6. Adherence to Policies: Adhere to company policies and procedures regarding customer interactions, confidentiality, and ethical conduct. Compliance with regulatory guidelines and quality standards is imperative to maintain the integrity of our operations.

Qualifications:

• Education: Minimum qualification of 12th grade (or equivalent) to graduation.
• Experience: At least 3 years of experience in a similar role, preferably in a customer service or telesales environment.
• Communication Skills: Excellent verbal communication skills in the local language (mention specific language if applicable) and proficiency in English. Ability to articulate ideas clearly and persuasively.
• Interpersonal Skills: Strong interpersonal skills with the ability to build rapport and establish positive relationships with customers.
• Sales Acumen: Demonstrated ability to meet sales targets and drive revenue growth through effective selling techniques.
• Computer Literacy: Basic computer skills, including proficiency in MS Office applications and familiarity with CRM software (mention specific software if applicable).
• Problem-Solving Skills: Strong problem-solving skills with the ability to think critically and resolve customer issues efficiently.
• Team Player: Collaborative mindset with the ability to work effectively in a team environment and support colleagues as needed.

Apply Now: If you are ready to embark on an exciting career journey as a Telecaller in Puri, click on the "Apply For Job" button below and submit your application. Join us in delivering exceptional customer experiences and driving business success!

Note: We are an equal-opportunity employer and welcome applications from candidates of all backgrounds and experiences.