Title: Opportunity for Telecaller Position in Panaji

Are you an enthusiastic communicator with a knack for building connections over the phone? Do you thrive in dynamic environments where every call presents a new opportunity? If so, we have an exciting opportunity for you! Join our team as a Telecaller in Panaji, where you'll be an integral part of our customer engagement strategy.

About the Role:

As a Telecaller, you will be responsible for initiating outbound calls to potential customers, introducing them to our products/services, and persuasively encouraging them to take action, whether it's making a purchase, scheduling an appointment, or attending an event. Additionally, you'll handle inbound calls, addressing customer inquiries, resolving issues, and providing exceptional service.

Key Responsibilities:

1. Outbound Calling: Place outbound calls to individuals or businesses, introducing them to our offerings, highlighting key features and benefits, and effectively communicating the value proposition.
2. Inbound Call Handling: Answer incoming calls promptly and professionally, addressing customer inquiries, resolving complaints, and providing accurate information about products/services.
3. Lead Generation: Identify and qualify potential leads through strategic questioning and active listening during calls, capturing essential details and updating the database accordingly.
4. Follow-Up: Conduct follow-up calls to nurture leads, answer additional questions, and guide prospects through the sales funnel, ensuring a seamless customer experience.
5. Data Management: Maintain accurate records of interactions with customers, including details of inquiries, complaints, or comments, in the CRM system.
6. Achievement of Targets: Meet or exceed weekly and monthly targets for call volume, conversion rates, and revenue generation, contributing to the overall success of the sales team.
7. Team Collaboration: Collaborate closely with sales and marketing teams to align efforts, share insights, and contribute to the development of effective strategies for customer engagement.

Requirements:

• Education: Minimum qualification of 10th grade (high school) up to graduation.
• Experience: A minimum of 3 years of experience in a similar telecalling role, preferably in a sales or customer service environment.
• Communication Skills: Excellent verbal communication skills in English and any other local languages spoken in Panaji. Ability to articulate ideas clearly and persuasively.
• Interpersonal Skills: Strong interpersonal skills with the ability to build rapport quickly, establish trust, and handle objections effectively.
• Resilience: Resilience and persistence in dealing with rejection or objections, maintaining a positive attitude and professionalism at all times.
• Computer Literacy: Basic computer skills, including familiarity with CRM software and proficiency in MS Office applications.
• Adaptability: Willingness to adapt to changing priorities, processes, and technologies in a fast-paced environment.
• Ethical Conduct: Commitment to ethical conduct and compliance with company policies and regulations.

Apply Now:

If you are ready to take on this exciting opportunity and become a part of our dynamic team, click on the "Apply For Job" button below. We look forward to reviewing your application and potentially welcoming you aboard as our newest Telecaller in Panaji!