Telecaller Job Description in Odisha

Are you a skilled communicator with a passion for customer service? Do you thrive in dynamic environments where every call presents a new opportunity? We are seeking talented individuals to join our team as Telecallers in Odisha. As a Telecaller, you will play a crucial role in connecting with our customers, understanding their needs, and providing them with exceptional service. This is an excellent opportunity for individuals with diverse backgrounds and experiences, ranging from 12th pass to graduates, to embark on a fulfilling career in the telecommunications industry.

Responsibilities:

1. Customer Engagement: Engage with customers over the phone courteously and professionally. Listen attentively to their inquiries, concerns, and feedback, and provide appropriate solutions and assistance.
2. Outbound Calls: Make outbound calls to existing and potential customers to promote our products or services. Effectively communicate product features, benefits, and promotional offers to generate interest and drive sales.
3. Follow-Up: Follow up on leads and inquiries generated through various marketing channels. Maintain a proactive approach to ensure timely responses and resolutions to customer queries.
4. Database Management: Update and maintain accurate records of customer interactions, transactions, and inquiries in the database. Ensure data integrity and confidentiality at all times.
5. Achieve Targets: Meet or exceed individual and team targets for call volume, sales, and customer satisfaction metrics. Demonstrate a results-oriented mindset and a commitment to continuous improvement.
6. Product Knowledge: Develop a deep understanding of our products, services, and offerings. Stay updated on industry trends, market dynamics, and competitive landscape to effectively position our offerings to customers.
7. Adherence to Policies: Adhere to company policies, procedures, and quality standards in all interactions with customers. Ensure compliance with regulatory requirements and ethical business practices.

Requirements:

1. Education: Minimum qualification of 12th pass or equivalent. Graduates are also encouraged to apply.
2. Experience: At least 3 months of prior experience in a similar role, preferably in the telecommunications or customer service industry.
3. Communication Skills: Excellent communication skills in Odia, Hindi, and English. Ability to articulate ideas clearly and concisely over the phone.
4. Interpersonal Skills: Strong interpersonal skills with the ability to build rapport and trust with customers. Empathetic listener with a customer-centric approach.
5. Computer Literacy: Basic computer skills and familiarity with CRM software or databases. Ability to navigate multiple applications simultaneously.
6. Age: Candidates must be between 18 years to 40 years of age.
7. Gender: Open to candidates of all genders – male, female, and others.
8. Flexibility: Willingness to work flexible hours, including evenings and weekends, as per business requirements.
9. Residence: Should be a resident of Odisha or willing to relocate.

If you are ready to embark on an exciting career journey as a Telecaller in Odisha, click on the "Apply For Job" button now to submit your application. Join our team and become a valuable contributor to our success story!