Job Description: Telecaller

Are you passionate about communication and adept at building rapport over the phone? Are you looking for an opportunity to utilize your skills in a dynamic work environment? If so, we have an exciting opportunity for you to join our team as a Telecaller.

Position Overview:

As a Telecaller, you will be responsible for making outbound calls to prospective customers to generate sales leads or set up appointments. You will play a crucial role in driving business growth by effectively communicating our products/services and engaging potential clients in meaningful conversations.

Key Responsibilities:

1. Outbound Calling: Conduct outbound calls to potential customers from provided contact lists or databases. Introduce our products/services and highlight their benefits to stimulate interest and generate sales leads.
2. Lead Generation: Identify and qualify potential leads through proactive calling. Gather relevant information about the prospect's needs, budget, and timeline to determine their level of interest and purchasing intent.
3. Appointment Setting: Schedule appointments for our sales team with qualified leads. Coordinate schedules and ensure smooth handover of leads to the sales department for further follow-up and conversion.
4. Customer Relationship Management: Build and maintain strong relationships with prospects through regular follow-up calls. Address any inquiries or concerns raised by the customers and provide accurate information to assist them in making informed decisions.
5. Achieve Targets: Meet or exceed monthly/quarterly targets for lead generation and appointment setting. Maintain a high level of productivity and strive to continuously improve performance metrics.
6. Data Management: Accurately record all interactions and updates in the CRM system. Keep track of progress on leads, update customer information, and maintain organized records for future reference.

Qualifications:

• Education: Minimum 12th grade to Graduate.
• Experience: At least 3 years of experience in a similar telecalling or telemarketing role.
• Age: Candidates must be between 18 to 40 years old.
• Gender: Open to all genders (male, female, and others).

Skills and Attributes:

• Excellent verbal communication skills with a clear and confident speaking voice.
• Strong persuasion and negotiation abilities to influence customer decisions.
• Good listening skills to understand customer needs and preferences.
• Ability to work independently with minimal supervision and also as part of a team.
• Resilience and persistence to handle rejection and overcome objections effectively.
• Basic computer proficiency in using CRM software and other communication tools.
• Positive attitude, enthusiasm, and a passion for customer service.

Why Join Us:

• Competitive salary package with performance-based incentives.
• Comprehensive training and ongoing support to enhance your skills.
• Opportunity for career advancement and growth within the organization.
• A friendly and inclusive work environment with a supportive team culture.

If you are ready to take on this exciting challenge and embark on a rewarding career journey with us, click on the "Apply For Job" button now to submit your application. We look forward to welcoming you to our team!