Telecaller Jobs in Namsai



Join Our Team as a Telecaller in Namsai:

Are you a dynamic individual with excellent communication skills? Are you passionate about engaging with people and providing exceptional service? If so, we invite you to explore the exciting opportunity of becoming a Telecaller with our esteemed organization in Namsai.

Position Overview:

As a Telecaller, you will play a crucial role in our company's success by interacting with customers over the phone to promote our products/services, address inquiries, and provide assistance. This position demands a proactive approach, exceptional communication abilities, and a customer-centric mindset.

Key Responsibilities:

  1. Customer Engagement: Engage with customers in a professional and friendly manner to understand their requirements, address queries, and provide relevant information about our offerings.
  2. Outbound Calls: Make outbound calls to prospective customers to introduce our products/services, generate leads, and promote special offers or campaigns.
  3. Inbound Calls: Handle incoming calls from customers, listen attentively to their concerns, provide appropriate solutions, and ensure high levels of customer satisfaction.
  4. Product Knowledge: Acquire in-depth knowledge about our products/services to effectively communicate features, benefits, and value propositions to customers.
  5. Data Management: Maintain accurate records of customer interactions, update databases with relevant information, and follow-up on leads to ensure timely closure.
  6. Target Achievement: Work towards achieving daily/weekly/monthly targets for call volumes, conversions, and customer satisfaction metrics.
  7. Quality Assurance: Adhere to predefined quality standards in all interactions with customers to uphold the reputation of the company and ensure a positive customer experience.

Qualifications and Skills:

  • Education: The minimum qualification required is 12th grade, although a graduate degree is preferred.
  • Experience: Candidates should have a minimum of 1 year of experience in a similar role, preferably in the customer service or telemarketing field.
  • Age: Candidates must be between 18 to 40 years old.
  • Gender: This position is open to individuals of all genders, both male and female.
  • Communication Skills: Excellent verbal communication skills in the local language as well as proficiency in English (spoken and written).
  • Interpersonal Skills: Strong interpersonal skills with the ability to build rapport with customers and colleagues.
  • Problem-Solving Abilities: Capacity to understand customer needs and provide effective solutions.
  • Tech-Savvy: Basic knowledge of computer applications and familiarity with CRM software is desirable.

Why Join Us?

  • Career Growth: Opportunity for career advancement based on performance and merit.
  • Training and Development: Receive comprehensive training to enhance your skills and capabilities.
  • Supportive Work Environment: Work in a collaborative and supportive atmosphere where your contributions are valued.
  • Attractive Compensation: Competitive salary package with additional incentives based on performance.
  • Flexible Work Timings: Flexible work timings to accommodate individual preferences and commitments.

If you are ready to embark on an exciting journey with us and make a meaningful impact, click on the "Apply For Job" button below to submit your application. Join us in shaping the future of customer engagement in Namsai!

Contact Information

Aashirwad Patel
Unique Complex, Minister Market, Namsai, Arunachal Pradesh 792103