Join Our Team as a Telecaller in Namsai:

Are you a dynamic individual with excellent communication skills? Are you passionate about engaging with people and providing exceptional service? If so, we invite you to explore the exciting opportunity of becoming a Telecaller with our esteemed organization in Namsai.

Position Overview:

As a Telecaller, you will play a crucial role in our company's success by interacting with customers over the phone to promote our products/services, address inquiries, and provide assistance. This position demands a proactive approach, exceptional communication abilities, and a customer-centric mindset.

Key Responsibilities:

1. Customer Engagement: Engage with customers in a professional and friendly manner to understand their requirements, address queries, and provide relevant information about our offerings.
2. Outbound Calls: Make outbound calls to prospective customers to introduce our products/services, generate leads, and promote special offers or campaigns.
3. Inbound Calls: Handle incoming calls from customers, listen attentively to their concerns, provide appropriate solutions, and ensure high levels of customer satisfaction.
4. Product Knowledge: Acquire in-depth knowledge about our products/services to effectively communicate features, benefits, and value propositions to customers.
5. Data Management: Maintain accurate records of customer interactions, update databases with relevant information, and follow-up on leads to ensure timely closure.
6. Target Achievement: Work towards achieving daily/weekly/monthly targets for call volumes, conversions, and customer satisfaction metrics.
7. Quality Assurance: Adhere to predefined quality standards in all interactions with customers to uphold the reputation of the company and ensure a positive customer experience.

Qualifications and Skills:

• Education: The minimum qualification required is 12th grade, although a graduate degree is preferred.
• Experience: Candidates should have a minimum of 1 year of experience in a similar role, preferably in the customer service or telemarketing field.
• Age: Candidates must be between 18 to 40 years old.
• Gender: This position is open to individuals of all genders, both male and female.
• Communication Skills: Excellent verbal communication skills in the local language as well as proficiency in English (spoken and written).
• Interpersonal Skills: Strong interpersonal skills with the ability to build rapport with customers and colleagues.
• Problem-Solving Abilities: Capacity to understand customer needs and provide effective solutions.
• Tech-Savvy: Basic knowledge of computer applications and familiarity with CRM software is desirable.

Why Join Us?

• Career Growth: Opportunity for career advancement based on performance and merit.
• Training and Development: Receive comprehensive training to enhance your skills and capabilities.
• Supportive Work Environment: Work in a collaborative and supportive atmosphere where your contributions are valued.
• Attractive Compensation: Competitive salary package with additional incentives based on performance.
• Flexible Work Timings: Flexible work timings to accommodate individual preferences and commitments.

If you are ready to embark on an exciting journey with us and make a meaningful impact, click on the "Apply For Job" button below to submit your application. Join us in shaping the future of customer engagement in Namsai!