Job Description: Telecaller

Are you a dynamic individual with excellent communication skills? Do you thrive in a fast-paced environment where every call presents an opportunity? If so, we have an exciting opportunity for you! Join our team as a Telecaller and embark on a journey where your persuasive abilities and customer-centric approach will be put to the test.

Position Overview:

As a Telecaller, you will be at the forefront of our organization, engaging with potential customers over the phone to promote our products/services and convert leads into sales. Your primary responsibility will be to make outbound calls, handle incoming calls, and provide exceptional customer service to all callers. This role requires a proactive attitude, resilience, and the ability to adapt to various customer needs and inquiries.

Key Responsibilities:

1. Outbound Calls: Initiate outgoing calls to prospective customers from provided leads or databases. Present our products/services persuasively to generate interest and secure sales appointments or conversions.
2. Inbound Calls: Handle incoming calls from existing and potential customers. Address their queries, provide information about products/services, and resolve any issues or complaints professionally and courteously.
3. Customer Relationship Management: Build and maintain strong relationships with customers through regular follow-ups, ensuring customer satisfaction, and maximizing sales opportunities.
4. Achieve Targets: Meet or exceed daily, weekly, and monthly targets for call volume, sales, and customer satisfaction metrics.
5. Documentation: Accurately document all customer interactions, including details of inquiries, feedback, and follow-up actions, in the CRM system.
6. Team Collaboration: Collaborate effectively with the sales team and other departments to coordinate efforts, share insights, and contribute to overall business objectives.

Qualifications and Requirements:

• Education: Minimum 12th grade to Graduate.
• Experience: At least 3 years of experience in a similar telecalling or customer service role.
• Age: Must be between 18 to 40 years old.
• Gender: Open to all genders - male and female.

Key Skills and Competencies:

• Excellent verbal communication skills in [Language].
• Strong interpersonal skills with a customer-centric approach.
• Ability to persuade and influence others effectively.
• Good organizational and time management abilities.
• Resilience and ability to handle rejection positively.
• Basic computer proficiency and familiarity with CRM systems.
• Multilingual skills (if any) would be an added advantage.

Why Join Us:

• Competitive salary and performance-based incentives.
• Ongoing training and development opportunities to enhance your skills.
• A supportive work environment with opportunities for growth and advancement.
• Be part of a dynamic team driving innovation and excellence in customer service.

If you are passionate about sales, have a knack for building relationships, and thrive in a target-driven environment, we encourage you to apply now! Click on the "Apply For Job" button below to submit your application and take the first step toward a rewarding career as a Telecaller with us.

Join us and let's make every call count!