Position: Telecaller

Location: Mokokchung

Job Type: Full-time

Are you a persuasive communicator with a knack for building rapport over the phone? Do you thrive in a fast-paced environment where every call presents a new opportunity? If so, we have the perfect opportunity for you as a Telecaller in Mokokchung.

Job Description:

As a Telecaller, you will be an integral part of our dynamic team, responsible for initiating communication with potential customers over the phone. Your primary objective will be to promote our products/services, generate leads, and ultimately contribute to achieving sales targets.

Responsibilities:

1. Outbound Calling: Place outbound calls to prospective customers from our database or leads provided by the company.
2. Customer Engagement: Engage with customers in a friendly and professional manner, building rapport and understanding their needs.
3. Product/Service Promotion: Present information about our products or services persuasively to potential customers.
4. Lead Generation: Identify and qualify leads, gather necessary information, and update the database accordingly.
5. Follow-up: Conduct follow-up calls to nurture leads, answer queries, and provide additional information as required.
6. Achieve Targets: Meet or exceed daily, weekly, and monthly targets for call volume, lead generation, and sales conversion.
7. Documentation: Maintain accurate records of interactions, follow-up actions, and outcomes in the CRM system.
8. Feedback: Provide feedback to the sales and marketing teams regarding customer responses, market trends, and potential opportunities.
9. Adherence to Guidelines: Adhere to scripts and guidelines provided by the company while ensuring compliance with relevant regulations and policies.
10. Continuous Improvement: Stay updated with product knowledge, sales techniques, and industry trends to enhance performance.

Requirements:

1. Education: Minimum qualification of 12th grade (Higher Secondary) to Graduate.
2. Experience: At least 1 year of experience in a similar role, preferably in sales or customer service.
3. Age: Between 18 to 40 years.
4. Gender: Open to all genders - male and female.
5. Communication Skills: Excellent communication skills in English and/or local languages, both verbal and written.
6. Interpersonal Skills: Strong interpersonal skills with the ability to build rapport quickly.
7. Persistence: Demonstrated ability to handle rejection and persist in achieving objectives.
8. Tech-savvy: Proficiency in using computers, CRM software, and basic MS Office applications.
9. Flexibility: Willingness to work flexible hours, including evenings and weekends if required.
10. Local Knowledge: Familiarity with the local area and culture of Mokokchung would be an advantage.

Benefits:

1. Competitive salary with attractive incentives based on performance.
2. Opportunity for career growth and advancement within the company.
3. Comprehensive training and ongoing support to enhance skills and knowledge.
4. Positive and collaborative work environment with a focus on teamwork and mutual success.

If you have the passion and drive to excel in a challenging yet rewarding role, we encourage you to apply now by clicking on the "Apply For Job" button below. Join us in making a difference and unleashing your potential in the world of sales and customer service. We look forward to welcoming you to our team!