Join Our Team as a Telecaller in Melaghar

Are you looking for an exciting opportunity to kickstart or further your career in customer service? Look no further! We are seeking enthusiastic individuals to join our team as Telecallers in Melaghar. As a Telecaller, you will play a crucial role in our company's success by effectively communicating with our clients and providing exceptional service. If you have excellent communication skills, a passion for customer satisfaction, and the drive to succeed, we want to hear from you!

Job Description:

As a Telecaller, your main responsibility will be to engage with customers over the phone, addressing their inquiries, providing information about our products or services, and ensuring customer satisfaction. Your day-to-day tasks will include:

1. Making Outbound Calls: You will be responsible for making outbound calls to potential and existing customers. These calls will involve promoting our products/services, following up on leads, and generating sales.
2. Handling Inbound Calls: You will also handle incoming calls from customers who have inquiries, requests, or issues. It will be your responsibility to address these promptly and professionally, providing accurate information and resolving any concerns they may have.
3. Building Relationships: Building rapport and maintaining positive relationships with customers is key. You will strive to understand their needs and concerns, offering personalized solutions and ensuring a positive customer experience.
4. Meeting Targets: You will work towards achieving set targets for call volume, sales, and customer satisfaction. This will require dedication, persistence, and effective time management skills.
5. Documentation: Accurate documentation of all customer interactions, including details of inquiries, complaints, and resolutions, is essential. You will be responsible for maintaining proper records and updating relevant databases.

Requirements:

• Education: The minimum qualification required is 12th grade, although a graduate degree is preferred.
• Experience: A minimum of 1 year of experience in a similar role is required.
• Age: Candidates must be between 18 to 40 years old to be eligible for this position.
• Gender: This position is open to individuals of all genders - male and female applicants are welcome.

Key Skills:

• Excellent communication skills, both verbal and written.
• Strong interpersonal skills and the ability to build rapport with customers.
• Good listening skills and the ability to understand customer needs.
• Patience, resilience, and a positive attitude, especially when dealing with challenging situations.
• Basic computer skills and familiarity with CRM software are a plus.

Why Join Us?

• Opportunity for Growth: We believe in nurturing talent and providing opportunities for career advancement. Joining our team opens doors to a variety of growth opportunities within the company.
• Supportive Work Environment: We foster a supportive and inclusive work environment where teamwork is valued, and individual contributions are recognized and appreciated.
• Competitive Compensation: We offer competitive salaries and incentives, recognizing the hard work and dedication of our employees.
• Training and Development: We provide comprehensive training and ongoing support to help you succeed in your role and grow both personally and professionally.

If you are ready to take on a new challenge and embark on a rewarding career journey, click on the "Apply For Job" button now and submit your application. We look forward to welcoming you to our team