Telecaller Jobs In Mattancherry


Job Title: Telecaller

Are you a persuasive communicator with a knack for building rapport over the phone? Do you thrive in dynamic environments where every call is an opportunity to make a difference? If so, we have an exciting opportunity for you! Join our team as a Telecaller and be part of a vibrant team dedicated to delivering exceptional service to our clients.

Job Description:

As a Telecaller, you will be at the forefront of our customer engagement efforts. Your primary responsibility will be to make outbound calls to potential customers, introducing them to our products/services and persuading them to make a purchase or take action. Your communication skills will be key as you articulate the benefits of our offerings and address any queries or concerns that may arise.


  1. Outbound Calling: Initiate outgoing calls to prospective customers from provided leads or lists.
  2. Product/Service Promotion: Present and explain our products/services to potential customers in a compelling manner.
  3. Customer Engagement: Build rapport and establish a positive relationship with customers through effective communication.
  4. Handle Objections: Address any concerns or objections raised by customers and provide appropriate solutions or information.
  5. Lead Management: Maintain accurate records of customer interactions and update the database with relevant information.
  6. Achieve Targets: Meet or exceed daily/weekly/monthly targets for call volume, sales, and customer satisfaction.
  7. Follow-Up: Conduct follow-up calls to nurture leads and close sales opportunities.
  8. Team Collaboration: Collaborate with team members and other departments to ensure a seamless customer experience.
  9. Continuous Improvement: Stay updated on product knowledge, sales techniques, and industry trends to enhance performance.
  10. Adherence to Guidelines: Adhere to company policies, procedures, and compliance standards at all times.


  • Education: Minimum 10th grade to Graduate.
  • Experience: At least 3 years of experience in a similar role, preferably in telesales or customer service.
  • Communication Skills: Excellent verbal communication skills with the ability to engage and persuade customers effectively.
  • Interpersonal Skills: Strong interpersonal skills with the ability to build rapport and establish trust with customers.
  • Persistence: Resilience and persistence to handle rejection and overcome obstacles in the sales process.
  • Goal-Oriented: Results-driven mindset with a focus on achieving and exceeding targets.
  • Adaptability: Ability to adapt to changing environments and handle multiple tasks simultaneously.
  • Team Player: Collaborative attitude with a willingness to work as part of a team to achieve common goals.
  • Computer Literacy: Basic computer skills and familiarity with CRM software or similar tools.

Apply Now:

Ready to take the next step in your career? Click on the "Apply For Job" button below to submit your application and join our dynamic team of Telecallers. Don't miss this opportunity to make a meaningful impact and advance your career in sales!

Join us and embark on a rewarding journey where your talents are recognized and your contributions are valued. Apply now and unleash your potential as a Telecaller with us!

Contact Information

Rahul Sharma
Opposite td high school, Mattancherry, Kochi, Kerala 682002