Join Our Team as a Telecaller in Margao:

Are you a dynamic individual with excellent communication skills and a passion for customer service? We are seeking talented individuals to join our team as Telecallers in Margao. As a Telecaller, you will play a crucial role in connecting with our customers, understanding their needs, and providing exceptional service. If you thrive in a fast-paced environment and enjoy building relationships over the phone, we want to hear from you!

Job Description:

As a Telecaller, your primary responsibility will be to engage with customers over the phone, addressing their inquiries, providing information about our products/services, and offering solutions to meet their needs. You will be the first point of contact for our customers, so it's essential to create a positive impression and deliver outstanding service on every call.

Key Responsibilities:

1. Customer Engagement: Initiate outgoing calls to customers, respond to incoming calls promptly, and maintain a courteous and professional demeanor at all times.
2. Product/Service Knowledge: Develop a deep understanding of our products/services to effectively communicate features, benefits, and pricing to customers.
3. Problem Resolution: Listen attentively to customer concerns, address inquiries promptly, and provide appropriate solutions to ensure customer satisfaction.
4. Sales Support: Identify potential sales opportunities during customer interactions and collaborate with the sales team to maximize revenue generation.
5. Data Management: Accurately record customer information, interactions, and transactions in the database for future reference and analysis.
6. Follow-up: Conduct follow-up calls to ensure customer satisfaction, gather feedback, and provide additional support as needed.
7. Adherence to Policies: Adhere to company policies, procedures, and quality standards to maintain consistency and uphold our brand reputation.

Qualifications:

• Education: Minimum qualification of 10th grade to a graduate degree.
• Experience: At least 3 years of experience in a similar role, preferably in a customer service or sales environment.
• Communication Skills: Excellent verbal communication skills in English and/or regional language, with the ability to articulate information clearly and persuasively.
• Interpersonal Skills: Strong interpersonal skills with the ability to build rapport quickly and establish positive relationships with customers.
• Problem-Solving Abilities: Proven ability to identify customer needs, troubleshoot problems, and offer effective solutions.
• Computer Proficiency: Basic computer skills and familiarity with CRM software or similar tools preferred.

Why Join Us?

• Career Growth: Opportunity for career advancement and skill development in a supportive and collaborative environment.
• Competitive Compensation: Competitive salary and performance-based incentives to reward your contributions.
• Positive Work Environment: Join a team of passionate professionals who are dedicated to delivering excellence and making a difference.

If you are ready to take the next step in your career and join a dynamic team committed to customer satisfaction, click on the "Apply For Job" button below to submit your application. We look forward to welcoming you to our team in Margao!