Job Title: Telecaller

Are you a dynamic individual with excellent communication skills? Are you passionate about customer service and thrive in a fast-paced environment? We are currently seeking enthusiastic Telecallers to join our team in Mahasamund. As a Telecaller, you will play a crucial role in connecting with our customers, addressing their inquiries, and promoting our products/services. If you are ready to embark on an exciting journey in the world of telecommunications, we encourage you to apply now!

Key Responsibilities:

1. Customer Interaction: Engage with customers over the phone in a friendly and professional manner to understand their needs and provide suitable solutions.
2. Product/Service Promotion: Introduce and promote our products/services to potential customers, highlighting their features and benefits.
3. Lead Generation: Initiate outbound calls to generate leads, follow up on inquiries, and convert prospects into customers.
4. Information Dissemination: Provide accurate information about our products/services, pricing, and promotional offers to customers.
5. Data Management: Maintain detailed records of interactions with customers, including inquiries, complaints, and resolutions, in the CRM system.
6. Achievement of Targets: Work towards achieving daily, weekly, and monthly targets for call volume, lead generation, and sales conversion.
7. Feedback and Reporting: Gather feedback from customers regarding our products/services and report any recurring issues or trends to the supervisor.

Requirements:

1. Education: Minimum qualification of 12th grade (Higher Secondary) to Graduate degree from a recognized institution.
2. Experience: At least 1 year of experience in a similar role, preferably in the telecommunications or customer service industry.
3. Age: Candidates must be between 18 years to 40 years of age.
4. Communication Skills: Excellent verbal communication skills in both English and Hindi, with the ability to articulate information clearly and effectively.
5. Interpersonal Skills: Strong interpersonal skills with the ability to build rapport and establish positive relationships with customers.
6. Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail and quality of service.
7. Computer Literacy: Basic knowledge of computer applications and proficiency in using CRM software for data entry and retrieval.
8. Adaptability: Willingness to adapt to changing business requirements and work in a dynamic environment.
9. Gender: Open to candidates of all genders - male and female.

Benefits:

1. Competitive salary package with incentives based on performance.
2. Opportunities for career growth and advancement within the organization.
3. Comprehensive training programs to enhance skills and knowledge.
4. Supportive work environment fostering teamwork and collaboration.
5. Employee welfare initiatives including health insurance and wellness programs.

If you possess the qualifications and skills required for this role and are eager to take on new challenges, we invite you to apply by clicking on the "Apply For Job" button below. Join us in delivering exceptional customer experiences and making a positive impact in the telecommunications industry!