Position: Telecaller

Location: Mahabalipuram

Are you an enthusiastic communicator with a passion for helping others? Do you thrive in dynamic environments where every call brings a new opportunity to connect? If so, we're looking for individuals like you to join our team as Telecallers in Mahabalipuram.

Job Description:

As a Telecaller, you will be at the forefront of our customer communication efforts. Your primary responsibility will be to engage with customers over the phone, addressing their inquiries, providing information about our products or services, and assisting them with their needs. Your role will involve:

1. Customer Interaction: Engaging with customers in a courteous, professional, and empathetic manner to understand their requirements and provide appropriate solutions.

2. Product/Service Knowledge: Developing a comprehensive understanding of our offerings to effectively communicate features, benefits, and pricing to customers.

3. Sales and Lead Generation: Identifying potential sales opportunities during customer interactions and effectively promoting our products or services to meet sales targets.

4. Relationship Building: Establishing and maintaining positive relationships with customers to enhance customer satisfaction and loyalty.

5. Record Keeping: Accurately documenting all customer interactions, feedback, and transactions in the system database for future reference and analysis.

6. Follow-Up: Conduct follow-up calls as necessary to ensure customer satisfaction, address any outstanding issues, and provide additional support or information as required.

7. Team Collaboration: Collaborating with team members and other departments to ensure smooth coordination and resolution of customer queries or concerns.

Requirements:

1. Education: The minimum educational qualification required is 12th grade, although preference will be given to candidates with a higher level of education up to graduation.

2. Experience: A minimum of 1 year of experience in a similar role is preferred, although exceptional candidates with less experience will also be considered.

3. Age: Candidates must be between 18 and 40 years old to be eligible for this position.

4. Gender: This position is open to individuals of all genders - male, female, and others - who meet the specified criteria and demonstrate the required skills and abilities.

5. Communication Skills: Excellent communication skills in both English and the local language are essential, with the ability to articulate ideas clearly and effectively over the phone.

6. Interpersonal Skills: Strong interpersonal skills, including active listening, empathy, and the ability to build rapport with customers, are critical for success in this role.

7. Computer Literacy: Basic computer skills, including familiarity with MS Office applications and the ability to navigate and use CRM software, are required.

If you are ready to embark on a rewarding career journey in customer service and sales, we invite you to apply now by clicking on the "Apply For Job" button below. Join our team and be part of a dynamic organization dedicated to providing exceptional customer experiences. We look forward to welcoming you aboard!