Telecaller Job Opportunity in Madurai

Are you a dynamic communicator with a flair for building connections over the phone? Are you passionate about delivering exceptional service while achieving targets? If so, we have an exciting opportunity for you! We are currently seeking motivated individuals to join our team as Telecallers in Madurai.

Position Overview:

As a Telecaller, you will be an integral part of our team, responsible for making outbound calls to potential customers, handling inbound inquiries, and providing information about our products/services. Your primary objective will be to promote our offerings, generate leads, and contribute to the overall growth of our organization.

Key Responsibilities:

1. Outbound Calling: Place calls to prospective customers using a provided database or leads list. Introduce our products/services, explain their features and benefits, and persuade potential customers to take desired actions.
2. Inbound Inquiry Handling: Respond to incoming calls from customers who are interested in our products/services. Address their queries, provide accurate information, and assist them in making informed decisions.
3. Lead Generation: Identify and qualify potential leads through cold calling, database mining, and other lead generation techniques. Maintain a proactive approach to generating new business opportunities.
4. Customer Relationship Management: Build and maintain strong relationships with customers by delivering exceptional service, understanding their needs, and addressing their concerns effectively.
5. Achievement of Targets: Meet and exceed assigned targets for lead generation, call volumes, conversion rates, and other performance metrics. Strive towards continuous improvement and optimization of results.
6. Documentation and Reporting: Maintain accurate records of calls, inquiries, leads, and customer interactions in the CRM system. Prepare regular reports on call activities, conversions, and progress toward targets.

Qualifications:

• Education: Minimum qualification of 12th grade (Higher Secondary) to Graduation in any discipline.
• Experience: At least 1 year of experience in a similar role, preferably in sales or customer service.
• Age: Candidates must be between 18 to 40 years old.
• Gender: This position is open to individuals of all genders - male and female.

Key Skills and Attributes:

• Excellent communication skills in both English and Tamil (fluency in additional languages is a plus).
• Strong interpersonal skills with the ability to build rapport and establish trust over the phone.
• Goal-oriented mindset with a passion for achieving targets and driving results.
• Ability to work effectively in a fast-paced environment, multitask, and adapt to changing priorities.
• Good organizational skills with attention to detail and accuracy.
• Proficiency in basic computer applications and CRM software.

Apply Now:

If you are enthusiastic, self-motivated, and ready to take on this exciting opportunity, click on the "Apply For Job" button below to submit your application. Join us in shaping the future of our organization while advancing your career in the dynamic field of telecalling. We look forward to welcoming you to our team in Madurai