Job Title: Telecaller

Job Overview: We are seeking a highly motivated and skilled Telecaller to join our team in Machilipatnam. As a Telecaller, you will be responsible for reaching out to potential customers via telephone to introduce our products/services, answer questions, and gather information to help identify their needs. The ideal candidate should possess excellent communication skills, a persuasive demeanor, and a passion for delivering exceptional customer service. If you have a minimum of 3 years of experience in telesales and enjoy engaging with people over the phone, we encourage you to apply now.

Key Responsibilities:

1. Outbound Calling: Conduct outbound calls to prospective customers using a provided list of contacts. Introduce our products/services, explain their features and benefits, and persuade potential customers to make a purchase or schedule an appointment.
2. Customer Engagement: Build rapport with customers by actively listening to their needs and concerns, addressing any questions or objections they may have, and providing accurate information about our offerings.
3. Lead Generation: Identify and qualify leads through proactive calling efforts. Gather relevant customer information such as contact details, preferences, and feedback to update our database and assist in future marketing campaigns.
4. Follow-Up: Follow up on leads and inquiries generated through previous calls or marketing campaigns. Maintain regular communication with prospective customers to nurture relationships and guide them through the sales process.
5. Achievement of Targets: Meet or exceed weekly/monthly sales targets and performance metrics established by the management team. Keep track of personal performance and strive for continuous improvement.
6. Documentation: Keep detailed records of all interactions with customers, including call logs, responses, and outcomes. Ensure accuracy and completeness of data entered into the CRM system.
7. Team Collaboration: Collaborate with colleagues and other departments to coordinate efforts, share best practices, and contribute to overall team success. Participate in training sessions and team meetings as required.

Requirements:

1. Education: Minimum qualification of 10th grade (High School) to a Graduate degree in any discipline.
2. Experience: Proven experience as a Telecaller or similar customer service/sales role for a minimum of 3 years. Demonstrated success in achieving sales targets and delivering excellent customer service over the phone.
3. Communication Skills: Exceptional verbal communication skills with a clear and articulate speaking voice. Ability to effectively communicate product/service information, handle objections, and engage customers in meaningful conversations.
4. Interpersonal Skills: Strong interpersonal skills with the ability to build rapport quickly and establish positive relationships with customers. An empathetic listener who can understand customer needs and offer tailored solutions.
5. Persistence: Resilient and determined individual who thrives in a target-driven environment. Ability to handle rejection professionally and persistently pursue sales opportunities.
6. Computer Literacy: Basic computer skills with proficiency in using CRM software, MS Office applications, and other relevant tools for data entry and documentation.
7. Flexibility: Willingness to work flexible hours, including evenings and weekends, to accommodate customer availability and meet business needs.

If you meet the above requirements and are ready to take on the challenge of driving sales through effective telesales techniques, we invite you to click on the "Apply For Job" button below and submit your application. Join us in delivering exceptional customer experiences and contributing to the success of our organization. Apply now!