Telecaller Position at Shopsrental.com in Kupwara: A Gateway to Dynamic Communication
Introduction: At Shopsrental.com, we're on a mission to revolutionize the way people connect with businesses. As a leading online platform, we specialize in bridging the gap between consumers and local businesses, ensuring seamless transactions and exceptional experiences. We're currently seeking talented individuals to join our team as Telecallers in Kupwara. If you're passionate about communication, customer service, and making a meaningful impact, this opportunity is tailor-made for you.
Job Description:
As a Telecaller at Shopsrental.com, you'll be at the forefront of our customer engagement efforts. Your primary responsibility will be to initiate outgoing calls to potential customers, introduce them to our platform, and promote our services. You'll serve as the first point of contact for individuals seeking information about local businesses and assist them in utilizing our platform effectively. Your role will involve:
1. Customer Engagement: Engage with customers courteously and professionally, understanding their needs, and offering suitable solutions through our platform.
2. Outbound Calling: Place outbound calls to prospects from provided leads or through cold-calling techniques, effectively communicating the value proposition of Shopsrental.com.
3. Relationship Building: Build rapport with customers, fostering long-term relationships and ensuring customer satisfaction by addressing queries and concerns promptly.
4. Product Knowledge: Acquire in-depth knowledge about our platform, services, and offerings to effectively communicate with customers and address their inquiries.
5. Sales Targets: Meet and exceed assigned sales targets and performance metrics, contributing to the overall growth and success of the organization.
6. Data Management: Maintain accurate records of interactions with customers, including details of inquiries, feedback, and outcomes, using designated CRM tools.
7. Collaboration: Collaborate closely with the sales and marketing teams to align efforts and optimize customer acquisition strategies.
8. Continuous Improvement: Stay updated on industry trends, customer preferences, and competitor activities, continuously refining your approach to maximize effectiveness.
Qualifications:
1. Education: Minimum qualification of 10th grade to Graduate level.
2. Experience: A minimum of 3 years of experience in a telecalling or customer service role, preferably in a similar industry or environment.
3. Communication Skills: Excellent verbal communication skills in Hindi and English, with the ability to articulate ideas clearly and persuasively.
4. Interpersonal Skills: Strong interpersonal skills, with a knack for building relationships and connecting with people from diverse backgrounds.
5. Persuasion: Proven ability to influence and persuade others, with a customer-centric approach and a positive attitude towards sales.
6. Resilience: Resilience and persistence in overcoming objections and rejections, with a drive to achieve targets and exceed expectations.
7. Technology Proficiency: Basic proficiency in using computers, CRM software, and other communication tools for efficient workflow management.
8. Location: The position is based in Kupwara, with a preference for candidates residing in or willing to relocate to the area.
Conclusion: Joining Shopsrental.com as a Telecaller offers you more than just a job – it's an opportunity to be part of a dynamic team driving meaningful change in the way people connect with local businesses. If you're ready to embark on a rewarding journey where your communication skills and passion for customer service can shine, apply now and be a catalyst for positive transformation in Kupwara.
