Join Our Dynamic Team as a Telecaller in Krishnagiri

Are you a skilled communicator with a passion for customer service? Are you looking for an opportunity to showcase your talents and advance your career? Look no further! We are seeking dedicated individuals to join our team as Telecallers in Krishnagiri.

Job Description:

As a Telecaller, you will be the primary point of contact for our customers. Your responsibilities will include:

1. Customer Interaction: Engaging with customers via phone calls to understand their needs, address their inquiries, and provide assistance professionally and courteously.
2. Product Knowledge: Having a comprehensive understanding of our products and services to effectively communicate their features, benefits, and solutions to customers.
3. Sales and Promotion: Identifying opportunities to upsell or cross-sell products or services to customers based on their needs and preferences.
4. Follow-up: Follow up with customers to ensure satisfaction, address any concerns, and provide additional support as needed.
5. Data Management: Maintaining accurate records of customer interactions, transactions, and inquiries in our database for future reference and analysis.
6. Targets: Meeting or exceeding performance targets related to call volume, sales, and customer satisfaction metrics.

Qualifications:

• Education: The minimum qualification required is 12th grade (or equivalent). Graduates are also encouraged to apply.
• Experience: At least 1 year of experience in a similar role, preferably in a customer service or sales environment.
• Age: Applicants must be between 18 and 40 years old to be eligible for this position.
• Gender: This position is open to individuals of all genders. We encourage both males and females to apply.

Skills Required:

1. Communication Skills: Excellent verbal communication skills in both English and the local language (add language if applicable) to effectively interact with customers.
2. Listening Skills: Ability to listen attentively to customer inquiries, concerns, and feedback, and respond appropriately with empathy and understanding.
3. Sales Acumen: Strong persuasion and negotiation skills to promote products or services and close sales deals.
4. Problem-solving: Capacity to identify customer needs, address issues, and provide suitable solutions or recommendations.
5. Team Player: Collaborative attitude and willingness to work closely with team members to achieve common goals and deliver exceptional customer service.
6. Tech-savvy: Basic computer skills and familiarity with CRM software or similar tools for data entry and management.

Why Join Us:

• Career Growth: Opportunity for career advancement and skill development through training programs and mentorship.
• Positive Work Environment: Join a supportive team that values diversity, creativity, and collaboration.
• Attractive Compensation: Competitive salary with performance-based incentives and benefits package.

If you are enthusiastic, customer-focused, and eager to make a difference, we want to hear from you! Click on the "Apply For Job" button below to submit your application and take the first step toward an exciting career as a Telecaller in Krishnagiri. Join us in shaping exceptional customer experiences and driving business success!