Position: Telecaller

Are you an excellent communicator with a passion for customer service? Do you thrive in a dynamic environment where your interpersonal skills shine? If so, we have an exciting opportunity for you to join our team as a Telecaller in Koraput.

Job Description:

As a Telecaller, you will be an integral part of our customer service team, responsible for engaging with existing and potential customers over the phone. Your primary objective will be to promote our products/services, address customer inquiries, and ensure a seamless experience for every caller. Here's what you can expect from the role:

Key Responsibilities:

1. Outbound Calling: Initiate outbound calls to prospective customers from provided leads or existing databases. Present our products/services persuasively, aiming to secure sales or appointments.
2. Inbound Handling: Respond promptly to inbound calls from customers, providing information, resolving queries, and addressing concerns effectively.
3. Customer Relationship Management: Build and maintain strong relationships with customers through proactive communication, understanding their needs, and offering appropriate solutions.
4. Lead Generation: Identify and qualify potential leads through strategic questioning and active listening during conversations.
5. Data Entry and Reporting: Accurately record all customer interactions and transactions in the database. Prepare daily, weekly, and monthly reports on call volume, sales outcomes, and customer feedback.
6. Adherence to Policies: Ensure compliance with company policies, procedures, and regulatory requirements while interacting with customers and handling sensitive information.

Qualifications:

• Education: The minimum educational qualification required is 12th grade, although a higher degree is preferred.
• Experience: A minimum of 3 years of relevant experience in telecalling or customer service roles is required.
• Age: Candidates must be between 18 and 40 years old.
• Gender: This position is open to individuals of all genders; both male and female candidates are encouraged to apply.

Skills and Competencies:

1. Excellent Communication: Strong verbal communication skills in both English and [local language] are essential.
2. Customer Focus: Ability to empathize with customers, understand their needs, and provide appropriate solutions.
3. Sales Acumen: Basic understanding of sales techniques and the ability to persuade customers effectively.
4. Time Management: Capacity to manage multiple calls efficiently while maintaining quality and adhering to deadlines.
5. Adaptability: Willingness to adapt to changing situations and handle challenging customers with patience and professionalism.

How to Apply:

If you're ready to take on this exciting opportunity, click on the "Apply For Job" button below to submit your application. Join us in making a difference in the lives of our customers while advancing your career in the dynamic field of telecalling.

Apply now and embark on a rewarding journey with us! We look forward to welcoming you to our team in Koraput.