Join Our Team as a Telecaller in Konark:

Are you an enthusiastic communicator with a passion for customer service? Do you thrive in a dynamic environment where every call is an opportunity to make a difference? If so, we have an exciting opportunity for you to join our team as a Telecaller in Konark.

Job Description:

As a Telecaller, you will be the frontline representative of our organization, responsible for communicating with customers over the phone to address their queries, resolve issues, and promote our products and services. Your primary objective will be to ensure customer satisfaction and contribute to the growth and success of our business.

Responsibilities:

1. Customer Interaction: Engage with customers courteously and professionally to understand their needs, assist, and offer appropriate solutions.
2. Outbound Calls: Make outbound calls to existing and potential customers to promote products, services, and special offers, to generate sales leads and increase revenue.
3. Inbound Calls: Handle incoming calls from customers, addressing their inquiries, providing information, and resolving complaints or issues effectively and efficiently.
4. Maintain Records: Accurately record details of all customer interactions, including inquiries, complaints, and resolutions, in the database for future reference and analysis.
5. Follow-Up: Conduct follow-up calls to customers to ensure their satisfaction with the products or services provided and to gather feedback for continuous improvement.
6. Product Knowledge: Stay updated on our products, services, and promotions to effectively communicate relevant information to customers and address their queries or concerns.
7. Achieve Targets: Meet or exceed monthly sales targets and performance goals set by the organization, demonstrating a proactive approach and commitment to success.
8. Team Collaboration: Collaborate with colleagues and other departments to ensure seamless coordination and delivery of excellent customer service across all touchpoints.

Requirements:

• Education: Minimum qualification of 12th grade (High School Diploma) to Graduate degree.
• Experience: A minimum of 3 years of experience in a similar role, preferably in a customer service or telemarketing environment.
• Age: Applicants must be between 18 years to 40 years old.
• Gender: Both male and female candidates are encouraged to apply.

Skills and Qualities:

• Excellent communication skills, both verbal and written, with a pleasant and clear telephone manner.
• Strong interpersonal skills and the ability to build rapport with customers.
• Problem-solving abilities and a proactive approach to addressing customer concerns.
• Resilience and the ability to handle rejection or difficult situations with patience and professionalism.
• Basic computer proficiency and familiarity with CRM software or call center systems.
• Adaptability and willingness to learn new processes and procedures.

If you are ready to embark on an exciting journey where your communication skills and customer-centric approach will be valued and rewarded, then click on the "Apply For Job" button now to submit your application and join our team as a Telecaller in Konark. We look forward to welcoming you aboard!