Position: Telecaller

Location: Kollam

Job Type: Full-time

Are you a skilled communicator with a passion for engaging with people? Are you seeking an opportunity where your persuasive abilities can shine? Look no further! We are currently seeking dynamic individuals to join our team as Telecallers in Kollam.

Job Description:

As a Telecaller, you will be the voice of our organization, responsible for initiating conversations with potential customers through telephone calls. Your primary objective will be to promote our products/services, generate leads, and ultimately contribute to our sales targets. This role demands excellent communication skills, a persuasive demeanor, and a knack for building rapport over the phone.

Key Responsibilities:

1. Outbound Calls: Initiate outgoing calls to prospective customers from our database or leads provided by the company. Present our products/services persuasively, aiming to secure sales or appointments.
2. Customer Engagement: Engage with customers courteously and professionally. Address any queries or concerns they may have regarding our offerings, providing accurate information and solutions where applicable.
3. Lead Generation: Identify and qualify potential leads through effective questioning and active listening. Gather relevant information and maintain comprehensive records of interactions for further follow-up.
4. Sales Target Achievement: Work towards achieving individual and team sales targets by effectively converting leads into sales or appointments. Employ persuasive selling techniques while adhering to ethical business practices.
5. Relationship Building: Build and maintain positive relationships with customers to foster loyalty and repeat business. Follow up with existing customers to ensure satisfaction and explore opportunities for upselling or cross-selling.
6. Market Research: Stay updated on industry trends, competitor activities, and customer preferences. Provide valuable feedback to management regarding market insights and customer feedback for continuous improvement.
7. Documentation: Maintain accurate and up-to-date records of calls, sales, and customer interactions using our CRM system or other designated tools.

Requirements:

• Education: Minimum 10th grade to Graduate.
• Experience: At least 3 years of experience in a similar role, preferably in sales or customer service.
• Communication Skills: Exceptional verbal communication skills with a clear and pleasant telephone manner.
• Persuasion Skills: Ability to influence and persuade others effectively.
• Customer Focus: Strong customer-centric approach with a genuine desire to assist and satisfy customers.
• Adaptability: Willingness to adapt to changing business needs and priorities.
• Team Player: Ability to collaborate effectively with team members to achieve common goals.
• Tech-Savvy: Proficiency in using computers and familiarity with CRM software or similar tools.

Why Join Us:

• Opportunity for Growth: We believe in nurturing talent and providing opportunities for career advancement within the organization.
• Supportive Environment: Join a team of passionate professionals who value teamwork, integrity, and excellence.
• Attractive Benefits: Enjoy competitive compensation packages, performance bonuses, and other incentives.
• Training and Development: Access to ongoing training and development programs to enhance your skills and capabilities.

If you possess the required qualifications and skills, and you're ready to embark on an exciting career journey with us, we invite you to apply now! Click on the "Apply For Job" button below to submit your application. Join us in making a positive difference and achieving success together!