Job Telecaller (Kolkata)

Are you a persuasive communicator with a knack for building rapport over the phone? Do you thrive in a dynamic environment where every call is an opportunity to make a difference? We are seeking enthusiastic individuals to join our team as Telecallers in Kolkata. As a Telecaller, you will be at the forefront of our customer interaction, engaging with potential clients to promote our products/services and drive sales. This role requires a blend of charisma, resilience, and sales acumen to effectively communicate our offerings and convert leads into satisfied customers.

Key Responsibilities:

1. Outbound Calling: Conduct outbound calls to prospective customers from provided leads or databases. Initiate conversations, build rapport, and convey the value proposition of our products/services persuasively.
2. Lead Conversion: Utilize effective sales techniques to convert leads into sales opportunities. Overcome objections and address customer concerns to facilitate successful conversions.
3. Product Knowledge: Possess a comprehensive understanding of our products/services to accurately convey features, benefits, and pricing details to customers. Stay updated on product/service enhancements or changes.
4. Customer Relationship Management: Maintain strong relationships with existing customers through regular follow-up calls. Address customer inquiries, resolve issues, and ensure high levels of customer satisfaction.
5. Data Management: Maintain accurate and updated records of customer interactions, including call logs, lead information, and sales outcomes. Ensure confidentiality and integrity of customer data.
6. Target Achievement: Meet or exceed assigned sales targets and performance metrics consistently. Strive to maximize sales opportunities and contribute to the overall growth of the business.
7. Collaboration: Collaborate effectively with team members and other departments to streamline processes, share best practices, and contribute to a positive work environment.

Requirements:

1. Education: Minimum educational qualification of 12th grade (Higher Secondary) to Graduate degree in any discipline.
2. Experience: At least 1 year of experience in telemarketing, tele-sales, or a related field is preferred. Candidates with a proven track record of achieving sales targets will be given preference.
3. Age: Candidates must be between 18 to 40 years of age.
4. Gender: This position is open to individuals of all genders. We encourage both male and female candidates to apply.
5. Communication Skills: Excellent verbal communication skills in Bengali, Hindi, and English. Ability to articulate information clearly and persuasively.
6. Interpersonal Skills: Strong interpersonal skills with the ability to build rapport quickly and establish trust with customers.
7. Resilience: Resilience to handle rejection and objections positively. Ability to maintain composure and professionalism during challenging interactions.
8. Tech-savvy: Basic computer literacy with proficiency in MS Office applications and familiarity with CRM software/tools.

Benefits:

1. Competitive salary with performance-based incentives.
2. Comprehensive training and ongoing professional development opportunities.
3. Friendly and supportive work environment.
4. Opportunities for career advancement and growth within the organization.

If you have the passion and drive to succeed in a fast-paced sales environment, we want to hear from you! Click on the "Apply For Job" button to submit your application and join our team as a Telecaller in Kolkata. Unlock your potential and embark on a rewarding career journey with us!