Job Description: Telecaller in Kishtwar, Jammu and Kashmir

Are you a dynamic communicator with a passion for engaging with people? Do you thrive in a fast-paced environment where every call is an opportunity to make a difference? If so, we have an exciting opportunity for you! We are seeking a talented Telecaller to join our team in Kishtwar, Jammu, and Kashmir.

About Us:

We are a leading organization dedicated to providing exceptional services to our clients. With a focus on excellence and customer satisfaction, we have established ourselves as a trusted name in the industry. Our commitment to innovation and quality sets us apart, and we are constantly seeking talented individuals to join our team and contribute to our success.

Job Title: Telecaller

Location: Kishtwar, Jammu and Kashmir

Job Type: Full-time

Education: 10th to Graduate

Experience: Minimum 3 years

Job Responsibilities:

1. Customer Engagement: Engage with customers over the phone professionally and courteously. Build rapport and establish positive relationships with clients to understand their needs effectively.
2. Outbound Calls: Make outbound calls to prospective customers to promote our products/services and generate leads. Utilize persuasive communication skills to articulate the benefits of our offerings and encourage interest and participation.
3. Inbound Calls: Handle incoming calls from existing and potential customers. Address inquiries, resolve concerns, and provide accurate information about our products/services. Ensure a high level of customer satisfaction with every interaction.
4. Data Management: Maintain accurate records of customer interactions, including details of inquiries, complaints, or feedback received. Update customer information in the database regularly to ensure completeness and accuracy.
5. Sales Support: Provide support to the sales team by scheduling appointments, following up on leads, and coordinating with customers as needed. Collaborate with team members to achieve sales targets and objectives.
6. Quality Assurance: Adhere to established quality standards and procedures while handling calls. Follow scripts and guidelines to ensure consistency and professionalism in communication. Seek feedback and continuously strive for improvement.
7. Performance Metrics: Meet or exceed key performance indicators (KPIs) such as call volume, conversion rates, and customer satisfaction scores. Take ownership of individual targets and contribute to the overall success of the team.
8. Adaptability: Adapt to changing business needs and priorities by embracing new processes, technologies, and initiatives. Demonstrate flexibility and resilience in a dynamic work environment.

Qualifications:

1. Excellent Communication Skills: Strong verbal communication skills in English, Hindi, and preferably the local language. Ability to articulate ideas clearly and persuasively.
2. Customer-centric Approach: Genuine interest in helping customers and providing exceptional service. Empathy, patience, and active listening skills are essential.
3. Sales Aptitude: Basic understanding of sales principles and techniques. Previous experience in telesales or customer service roles is highly desirable.
4. Computer Literacy: Proficiency in using computer applications such as MS Office and CRM software. Ability to navigate multiple systems simultaneously.
5. Time Management: Effective time management and organizational skills. Ability to prioritize tasks and manage workload efficiently.

Benefits:

1. Competitive salary package with performance-based incentives.
2. Comprehensive training and development programs.
3. Opportunity for career advancement and growth within the organization.
4. A supportive work environment with a collaborative team culture.

If you are ready to take on this exciting challenge and contribute to our success, we want to hear from you! Apply now with your updated resume and a cover letter highlighting your qualifications and relevant experience. Join us in delivering excellence and making a positive impact on our customers' lives.

Note: We are an equal-opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability status.