Job  Telecaller

Are you a dynamic individual with excellent communication skills and a passion for customer service? We're seeking talented individuals to join our team as Telecallers in Khonsa. As a Telecaller, you'll play a crucial role in our organization, interacting with customers over the phone to provide exceptional service and support. This position offers an exciting opportunity for growth and development in a fast-paced and rewarding environment.

Responsibilities:

1. Customer Interaction: Engage with customers over the phone professionally and courteously. Listen to their queries, concerns, and feedback attentively, and provide appropriate solutions and assistance.
2. Outbound Calls: Make outbound calls to potential customers to promote our products/services, generate leads, and schedule appointments. Effectively communicate product features, benefits, and offers to prospective clients.
3. Follow-up: Conduct follow-up calls to existing customers to ensure satisfaction, gather feedback, and promote additional products or services. Maintain records of interactions and update customer databases accordingly.
4. Handle Queries: Address customer inquiries regarding product information, pricing, availability, and delivery schedules. Provide accurate and timely information to resolve issues and maintain customer satisfaction.
5. Achieve Targets: Meet or exceed daily, weekly, and monthly targets for call volume, sales, and customer satisfaction metrics. Work towards achieving individual and team goals effectively.
6. Documentation: Maintain detailed records of calls, including notes on customer interactions, feedback, and any actions taken. Ensure accuracy and completeness of documentation for reference and analysis.
7. Adhere to Guidelines: Follow company policies, procedures, and scripting guidelines during customer interactions. Maintain compliance with regulatory standards and ethical practices.

Requirements:

• Education: Minimum 12th pass, with a preference for candidates holding a graduate degree.
• Experience: At least 1 year of experience in a similar role, preferably in a customer service or telemarketing environment.
• Age: Candidates aged between 18 years to 40 years are eligible to apply.
• Gender: Open to candidates of all genders, both male and female, who meet the qualifications and requirements.
• Communication Skills: Excellent verbal communication skills in the local language, with proficiency in English or other languages considered a plus.
• Interpersonal Skills: Strong interpersonal skills with the ability to build rapport and establish positive relationships with customers.
• Computer Proficiency: Basic computer skills, including familiarity with CRM software, MS Office applications, and internet navigation.
• Problem-Solving Abilities: Demonstrated ability to identify customer needs, address concerns, and resolve issues effectively.
• Team Player: Ability to work collaboratively in a team environment, supporting colleagues and contributing to team success.
• Flexibility: Willingness to work flexible hours, including evenings and weekends, as per business requirements.

Benefits:

• Competitive salary package with performance-based incentives.
• Comprehensive training and ongoing support to enhance skills and knowledge.
• Opportunities for career advancement and professional growth within the organization.
• A positive work environment with a supportive team culture.
• Employee benefits such as health insurance paid time off, and employee discounts.

If you're ready to take on a challenging and rewarding role as a Telecaller in Khonsa, we encourage you to apply now by clicking on the "Apply For Job" button below. Join us in delivering exceptional customer experiences and driving business success!