Job Title: Telecaller

Location: Khairthal

Are you a dynamic individual with excellent communication skills and a passion for customer interaction? Are you seeking a rewarding career opportunity in the vibrant field of telecalling? Look no further! We are currently seeking dedicated and enthusiastic individuals to join our team as Telecallers in Khairthal.

Job Description:

As a Telecaller, you will be the frontline representative of our organization, responsible for engaging with customers over the phone to promote our products/services, resolve queries, and foster positive relationships. Your primary goal will be to maximize sales opportunities and ensure customer satisfaction through effective communication and rapport-building techniques.

Key Responsibilities:

1. Outbound Calling: Initiate outbound calls to prospective customers from provided leads or existing databases. Present product/service information persuasively, highlight benefits and convince customers of the value proposition.
2. Customer Engagement: Build strong rapport with customers by actively listening to their needs, addressing concerns, and providing relevant solutions. Strive to exceed customer expectations and leave a positive impression of the company.
3. Lead Generation: Identify potential leads and opportunities for upselling or cross-selling based on customer interactions. Maintain accurate records of all interactions, including details of inquiries, feedback, and follow-up actions.
4. Sales Conversion: Utilize persuasive selling techniques to convert leads into sales or appointments. Meet or exceed weekly/monthly sales targets while adhering to quality standards and compliance requirements.
5. Product Knowledge: Develop a comprehensive understanding of our products/services, pricing, promotions, and policies. Continuously update knowledge through training sessions and informational materials provided by the company.
6. Team Collaboration: Collaborate effectively with colleagues, supervisors, and other departments to streamline processes, share best practices, and contribute to a positive work environment. Participate in team meetings, training sessions, and performance reviews as required.
7. Feedback and Improvement: Solicit feedback from customers to identify areas for improvement in products/services or customer service processes. Provide constructive feedback to management based on customer insights and personal observations.

Requirements:

• Education: Minimum qualification of 10th grade (high school) to Graduate level.
• Experience: At least 3 years of relevant experience in telecalling or customer service roles.
• Communication Skills: Excellent verbal communication skills in the local language (mention specific language if applicable) with a clear and pleasant telephone manner. Proficiency in additional languages is a plus.
• Sales Acumen: Demonstrated ability to persuade, negotiate, and close sales deals over the phone. Proven track record of meeting or exceeding sales targets.
• Customer Focus: Strong customer service orientation with a genuine desire to assist and support customers. Ability to empathize with customers' concerns and provide appropriate solutions.
• Interpersonal Skills: Good interpersonal skills with the ability to build rapport quickly and establish trust with customers. Empathetic listening skills and patience in handling customer inquiries or complaints.
• Computer Literacy: Basic knowledge of computer applications such as MS Office and familiarity with CRM software or telecalling systems.
• Adaptability: Ability to adapt to changing business needs, work under pressure, and multitask effectively in a fast-paced environment.
• Ethical Conduct: Commitment to ethical conduct, integrity, and compliance with company policies and regulations.

Benefits:

• Competitive salary package with performance-based incentives.
• Comprehensive training and ongoing support to enhance skills and knowledge.
• Opportunity for career advancement and professional growth within the organization.
• Positive work culture with a supportive team environment.
• Employee benefits such as health insurance paid time off, and employee discounts.

If you are passionate about sales, enjoy interacting with people, and are looking for a fulfilling career opportunity in Khairthal, we encourage you to apply for the Telecaller position with us. Join our dynamic team and embark on a rewarding journey towards success!

[Company Name] is an equal-opportunity employer and welcomes applications from individuals of all backgrounds and experiences. We believe in diversity, inclusion, and respect for all employees.

Note: The word count for the job description is approximately 600 words, ensuring unique content tailored to the requirements of the position.