Telecaller (Karauli)

Are you a persuasive communicator with a knack for engaging others over the phone? Are you driven by the challenge of meeting targets and providing exceptional customer service? If so, we have an exciting opportunity for you as a Telecaller in Karauli.

Role Overview: As a Telecaller, you will be at the forefront of our customer engagement efforts. Your primary responsibility will be to reach out to potential customers over the phone, introduce them to our products or services, and persuade them to make a purchase or set up appointments. Your role will be crucial in driving sales and building lasting relationships with our clientele.

Key Responsibilities:

1. Outbound Calling: Initiate outbound calls to potential customers from provided leads or databases. Introduce our products or services, highlight their features and benefits, and persuade customers to take desired actions, such as purchasing or scheduling appointments.
2. Customer Relationship Management: Build and maintain positive relationships with customers by providing personalized service and addressing their inquiries, concerns, or complaints in a professional and timely manner. Ensure customer satisfaction and retention through effective communication and problem-solving skills.
3. Achieve Sales Targets: Work towards achieving weekly, monthly, or quarterly sales targets set by the company. Implement strategies to maximize sales opportunities, overcome objections, and close deals successfully. Maintain accurate records of sales activities, including calls made, conversions, and revenue generated.
4. Product Knowledge: Develop a deep understanding of our products or services, including their features, pricing, and competitive advantages. Stay updated on industry trends, market dynamics, and competitor offerings to effectively position our offerings and address customer queries.
5. Adherence to Guidelines: Adhere to company policies, scripts, and guidelines while communicating with customers. Ensure compliance with regulatory requirements and ethical standards in all interactions. Uphold confidentiality and data security protocols when handling sensitive customer information.
6. Feedback and Improvement: Provide feedback to the management team regarding customer preferences, market trends, and areas for improvement in products or services. Collaborate with colleagues and share best practices to enhance team performance and achieve collective goals.

Qualifications and Skills:

• Education: Minimum educational qualification from 10th grade to Graduate.
• Experience: At least 3 years of experience in a similar role, preferably in telesales or customer service.
• Communication Skills: Excellent verbal communication skills with a clear and pleasant phone voice. Ability to engage customers, build rapport, and convey information effectively.
• Sales Acumen: Strong persuasion and negotiation skills with a proven track record of meeting or exceeding sales targets. Ability to handle objections and close deals successfully.
• Customer Focus: Customer-centric approach with a genuine desire to assist and satisfy customers. Empathy, patience, and attentiveness in addressing customer needs and concerns.
• Organizational Skills: Strong organizational and time management skills to handle multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Computer Literacy: Basic computer skills, including familiarity with CRM software, MS Office applications, and internet navigation.

Join Our Team: If you are passionate about sales, thrive in a dynamic environment, and enjoy interacting with people, we invite you to apply for the Telecaller position in Karauli. Join our team and embark on a rewarding career journey where your efforts are recognized, and your growth opportunities are limitless.

Note: This job description is intended to convey information essential to understanding the scope of the role. It is not exhaustive and may be subject to change based on business needs and evolving job responsibilities