Job Title: Telecaller

Location: Kannur, Kerala

Job Type: Full-time

Education: 10th to Graduate

Experience: Minimum 3 years

About the Role:

We are seeking dynamic and motivated individuals to join our team as Telecallers in Kannur. As a Telecaller, you will be responsible for reaching out to potential customers over the phone to promote our products/services, generate leads, and facilitate sales. This role requires excellent communication skills, a persuasive attitude, and a customer-centric approach.

Key Responsibilities:

1. Outbound Calls: Initiate outbound calls to prospective customers from provided leads or databases.
2. Customer Engagement: Engage with customers in a friendly and professional manner to understand their needs and preferences.
3. Product/Service Promotion: Effectively communicate the features and benefits of our products/services to potential customers to generate interest and drive sales.
4. Lead Generation: Identify and qualify potential leads through proactive calling efforts and maintain a database of prospects for follow-up.
5. Sales Conversion: Work towards achieving sales targets by converting leads into sales through persuasive communication and negotiation skills.
6. Customer Follow-up: Follow up with customers to ensure satisfaction, address any concerns, and encourage repeat business.
7. Data Management: Maintain accurate and up-to-date records of all interactions with customers in the CRM system.
8. Team Collaboration: Collaborate with team members and other departments to optimize sales strategies and achieve collective goals.

Requirements:

1. Education: Minimum educational qualification of 10th grade, with preference given to candidates with higher education.
2. Experience: A minimum of 3 years of experience in a similar role, preferably in sales or customer service.
3. Communication Skills: Excellent verbal communication skills in both English and Malayalam, with the ability to articulate information clearly and effectively.
4. Persuasive Skills: Strong persuasion and negotiation skills to influence potential customers and close sales deals.
5. Customer-Centric Approach: A customer-focused mindset with the ability to understand and address customer needs and concerns.
6. Resilience: Ability to handle rejection positively and persistently pursue sales objectives.
7. Adaptability: Willingness to adapt to changing business requirements and work in a fast-paced environment.
8. Computer Literacy: Basic computer skills, including familiarity with CRM software and MS Office applications.

Benefits:

1. Competitive Salary: We offer a competitive salary package commensurate with experience and performance.
2. Incentives: Performance-based incentives and bonuses for achieving sales targets and objectives.
3. Training and Development: Continuous training and development opportunities to enhance your skills and career growth.
4. Friendly Work Environment: Join a supportive and collaborative team in a positive work environment.
5. Career Advancement: Opportunities for career advancement and progression based on performance and potential.

If you have the required qualifications and experience, and you're passionate about sales and customer service, we encourage you to apply now by clicking on the "Apply For Job" button below. Join us in our mission to provide exceptional products/services and create memorable customer experiences. We look forward to welcoming you to our team in Kannur!