Join Our Dynamic Team as a Telecaller in Kangpokpi

Are you a skilled communicator with a passion for customer service? Do you thrive in a fast-paced environment where every call is an opportunity to make a difference? If so, we invite you to consider a rewarding career as a Telecaller with our esteemed organization.

Job Title: Telecaller

Location: Kangpokpi

Job Type: Full-time

Education: 12th to Graduate

Experience: Minimum 1 year

Age: 18 years to 40 years

Gender: Male - Female Both

As a Telecaller, you will be an integral part of our team, responsible for initiating communication with potential and existing customers over the phone. Your primary objective will be to promote our products/services, address inquiries, and ensure customer satisfaction. This role demands excellent communication skills, a customer-centric approach, and the ability to thrive in a target-driven environment.

Key Responsibilities:

1. Outbound Calling: Make proactive calls to potential customers to introduce our products/services, generate leads, and schedule appointments for sales representatives.
2. Inbound Calling: Handle incoming calls from customers, address their queries, provide product information, and offer solutions to their concerns.
3. Customer Relationship Management: Build and maintain strong relationships with customers by providing personalized assistance, resolving issues promptly, and following up on inquiries.
4. Sales Support: Collaborate closely with the sales team to facilitate the sales process, update customer records, and ensure seamless communication between departments.
5. Data Management: Accurately record and maintain customer information, call logs, and relevant data in the CRM system.
6. Achievement of Targets: Meet or exceed monthly/quarterly targets for call volume, lead generation, and conversion rates.
7. Quality Assurance: Adhere to company policies, procedures, and quality standards to deliver exceptional service and uphold the brand reputation.

Required Skills and Qualifications:

1. Excellent Communication Skills: Proficient in spoken and written English (and local language if applicable), with the ability to articulate information clearly and persuasively.
2. Customer Focus: Demonstrated passion for delivering outstanding customer service and resolving customer issues effectively.
3. Interpersonal Skills: Ability to build rapport quickly, empathize with customers, and adapt communication style to suit diverse audiences.
4. Problem-Solving Abilities: Resourceful problem solver with a proactive approach to addressing challenges and finding solutions.
5. Time Management: Strong organizational skills with the ability to prioritize tasks, manage time efficiently, and meet deadlines consistently.
6. Computer Literacy: Basic knowledge of MS Office applications and familiarity with CRM software preferred.
7. Previous Experience: Minimum of 1 year of experience in a similar role, preferably in a customer service or telesales environment.

Benefits:

1. Competitive salary package with performance-based incentives.
2. Comprehensive training and development programs to enhance your skills.
3. Opportunities for career advancement and growth within the organization.
4. A supportive work culture that values diversity, collaboration, and innovation.
5. Employee benefits such as health insurance paid time off, and more.

If you are enthusiastic about joining our team and have what it takes to excel as a Telecaller, we encourage you to apply now by clicking on the "Apply For Job" button below. Take the first step towards a rewarding career with us and unleash your potential in the exciting world of customer engagement.

Join us and embark on a journey where every call is an opportunity to make a difference!