Position: Telecaller

Job Description

Are you a proficient communicator with a knack for building rapport over the phone? We're seeking dynamic individuals to join our team as Telecallers. As a Telecaller, you'll be at the forefront of our customer interaction, engaging with clients to provide information, promote products or services, and facilitate sales. This role requires excellent communication skills, a customer-centric approach, and the ability to thrive in a fast-paced environment.

Responsibilities:

1. Outbound Calls: Initiate outbound calls to existing and potential customers from provided leads or databases. Your goal will be to introduce our products/services, explain their features and benefits, and persuade customers to make a purchase or set up appointments.
2. Customer Engagement: Engage with customers in a friendly and professional manner. Listen attentively to their queries, concerns, and feedback, and provide appropriate solutions or escalate issues to higher authorities when necessary.
3. Product Knowledge: Develop a strong understanding of our products or services to effectively communicate their value propositions to customers. Stay updated on product/service features, pricing, and promotional offers.
4. Sales Targets: Meet or exceed daily, weekly, and monthly sales targets. Utilize persuasive sales techniques to close deals and achieve revenue goals.
5. Data Entry and Reporting: Accurately record customer information, interactions, and transactions in the CRM system. Generate reports on call volume, sales metrics, and customer feedback for management review.
6. Follow-up: Conduct follow-up calls to existing customers to ensure satisfaction, encourage repeat business, and upsell additional products or services.
7. Adherence to Policies: Adhere to company policies and procedures regarding customer interactions, data privacy, and compliance with regulations.

Requirements:

1. Education: Minimum qualification of 12th grade (Higher Secondary) to a Graduate degree.
2. Experience: At least 1 year of experience in telemarketing, tele-sales, or customer service roles preferred.
3. Age: Candidates must be between 18 to 40 years old.
4. Gender: Open to all genders - male and female candidates are encouraged to apply.
5. Communication Skills: Exceptional verbal communication skills with fluency in the local language and proficiency in English or other languages as required.
6. Interpersonal Skills: Ability to build rapport quickly, establish trust, and empathize with customers' needs and concerns.
7. Sales Skills: Strong persuasion and negotiation skills with a proven track record of meeting or exceeding sales targets.
8. Tech Savvy: Proficiency in using CRM software, MS Office applications, and basic computer operations.
9. Resilience: Ability to handle rejection positively and persistently pursue sales opportunities.
10. Team Player: Willingness to collaborate with team members and contribute to a positive work environment.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive training and ongoing support to enhance your skills.
• Opportunities for career growth and advancement within the organization.
• A pleasant work environment with a supportive team culture.

If you're ready to take on a challenging yet rewarding role as a Telecaller, apply now by clicking on the "Apply For Job" button below. Join us in delivering exceptional customer experiences and driving business success through effective communication and salesmanship. We look forward to welcoming you to our team!