Position: Telecaller

Location: Jirania

Are you a dynamic communicator with a passion for engaging with people? Are you looking for an opportunity where your skills can shine while contributing to a vibrant team environment? If so, we have an exciting opportunity for you! We are currently seeking enthusiastic individuals to join our team as Telecallers in Jirania.

Job Description:

As a Telecaller, you will be at the forefront of our customer engagement efforts. Your primary responsibility will be to make outbound calls to potential customers, introducing them to our products/services and persuading them to make a purchase or take the desired action. Additionally, you will handle inbound calls, addressing customer inquiries, resolving issues, and providing exceptional customer service.

Responsibilities:

1. Outbound Calling: Place calls to prospective customers using a provided list or database.
2. Product/Service Promotion: Introduce potential customers to our offerings, highlighting key features and benefits.
3. Sales Conversion: Persuade customers to make a purchase or take the desired action through effective communication and persuasion techniques.
4. Customer Service: Handle inbound calls professionally, addressing customer inquiries, resolving issues, and providing appropriate solutions.
5. Data Entry: Accurately record customer information, interactions, and transactions in the system/database.
6. Follow-Up: Conduct follow-up calls to maintain relationships with existing customers and ensure customer satisfaction.
7. Achieve Targets: Meet or exceed daily, weekly, and monthly targets for call volume, sales conversion, and customer satisfaction.
8. Adherence to Guidelines: Follow company policies, procedures, and scripts while making calls to ensure consistency and compliance.

Requirements:

1. Education: Minimum 12th grade to Graduate level education.
2. Experience: At least 1 year of experience in a similar role, preferably in telemarketing or customer service.
3. Age: Candidates must be between 18 years to 40 years old.
4. Communication Skills: Excellent verbal communication skills in English and/or local language(s).
5. Interpersonal Skills: Ability to build rapport quickly and effectively with customers.
6. Persistence: Strong perseverance and resilience to handle rejection and objections professionally.
7. Computer Skills: Basic computer proficiency, including familiarity with CRM software and MS Office suite.
8. Team Player: Ability to work collaboratively in a team environment and support team goals.
9. Flexibility: Willingness to work in rotational shifts, including evenings and weekends, if required.
10. Gender: Open to candidates of all genders - male, female, and others.

How to Apply:

If you are ready to embark on an exciting journey with us, click on the "Apply For Job" button below to submit your application. Join us in delivering exceptional customer experiences and driving business success through effective telecalling!