Job Title: Telecaller
Job Location: Jind
Are you a persuasive communicator with a knack for building rapport over the phone? Are you someone who thrives in a fast-paced environment and enjoys interacting with diverse individuals? If so, we have an exciting opportunity for you as a Telecaller in Jind!
About Us: We are a dynamic and growing organization committed to providing exceptional service to our clients. Our company values integrity, professionalism, and a customer-centric approach in all aspects of our operations. As we expand our team, we are seeking dedicated individuals who share our passion for excellence.
Job Overview: As a Telecaller, you will play a crucial role in our customer acquisition and retention efforts. You will be responsible for making outbound calls to potential customers, introducing them to our products/services, and persuading them to take the desired action. Your goal will be to achieve targets while delivering an exceptional customer experience at every interaction.
Key Responsibilities:
- Outbound Calling: Initiate outgoing calls to prospects from various sources such as databases, leads, and referrals. Engage prospects in meaningful conversations to understand their needs and effectively communicate the value proposition of our offerings.
- Product/Service Knowledge: Acquire in-depth knowledge of our products/services to address customer queries, overcome objections, and position our offerings effectively. Continuously update your understanding of our offerings and industry trends.
- Relationship Building: Build rapport with prospects through active listening, empathy, and professionalism. Foster positive relationships with customers to enhance satisfaction and loyalty.
- Sales Target Achievement: Meet or exceed predefined sales targets and performance metrics. Consistently strive to improve conversion rates, call quality, and overall productivity.
- Documentation and Reporting: Maintain accurate records of calls, interactions, and outcomes in the CRM system. Generate reports on call activity, sales performance, and other relevant metrics as required.
- Continuous Improvement: Actively participate in training sessions, workshops, and skill development programs to enhance your sales techniques, product knowledge, and communication skills.
Qualifications:
- Education: Minimum 10th grade to Graduate.
- Experience: At least 3 years of experience in a similar role, preferably in a sales or customer service environment.
- Communication Skills: Excellent verbal communication skills with fluency in the local language and proficiency in Hindi. Ability to articulate ideas clearly and persuasively.
- Interpersonal Skills: Strong interpersonal skills with the ability to build rapport quickly and effectively.
- Sales Acumen: Demonstrated ability to understand customer needs, identify opportunities, and close sales.
- Adaptability: Flexibility to adapt to changing priorities, targets, and strategies.
- Technology Proficiency: Basic computer skills with familiarity with CRM software and other relevant tools.
- Ethical Standards: High ethical standards with a commitment to integrity and honesty in all interactions.
Why Join Us:
- Opportunity for Growth: We offer a dynamic work environment where performance is recognized and rewarded. As we grow, there will be ample opportunities for career advancement and professional development.
- Supportive Team: Join a supportive team environment where collaboration and teamwork are valued. Benefit from ongoing training and mentorship to enhance your skills.
- Competitive Compensation: Enjoy a competitive salary package with performance-based incentives and benefits.
If you are passionate about sales, possess excellent communication skills, and thrive in a challenging yet rewarding environment, we encourage you to apply now by clicking on the "Apply For Job" button below. Join us in our mission to deliver outstanding service and drive growth!
Note: Only shortlisted candidates will be contacted for further evaluation. We are an equal-opportunity employer and welcome applications from individuals of all backgrounds.
